Operation Manager / Supervisor - DRC

Company : Axis My India

Job Description - Operation Manager / Supervisor - DRC

About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Responsibilities:

• Resources recruitment (Recruits, selects, hires) as per Project requirement.

• Forecasting caller requirement for the upcoming project

• Train and evaluate callers and other supervisor.

• A person who has handled inbound/ outbound processes

• Thorough knowledge of methodologies of calling, productivity, training, and quality.

• Make sure that DRC team meet company's goals and provide sufficient support to achieve wise productivity.

• Flexible in working hours (Extension of shifts as per work requirement / Weekend working if required)

• CRM Management - Will be managing systems that helps manage customer data. It supports quality management, delivers actionable insights and facilitates team communication.

• In- depth understanding of DRC functioning – Will be needed to ensure maximum yield in Quality components of the Calls in high-volume and number business

• Administrative and Discipline Management – Responsible for Proper administration of discipline results for employees in willing cooperation and observance of the rules established to achieve organizational goals.

• Performance Management – Managing all five component processes (i.e., planning, monitoring, developing, rating, rewarding) work together and support resulting in, effective employee performance management.

• Costing - Operating costs are the ongoing expenses incurred from the normal day-to-day of running a business. All operating costs that cover costs of resources and other operating expenses.

Requirements

Qualification:

• Bachelor’s degree preferred.

• Minimum of 5-10 years of experience in a similar role.

• Must have experience in Team Management.

• Call Centre / KPO / Analytics experience is any of the roles is needed

• Good conflict resolution.

• Regularly analyze quality data and suggest actions based on collected data.

• Preferably handled a Survey based process

• Proven leadership skills.

• Well versed with the Dialler/ CRM Strategies.

• Good knowledge of Excel and Presentation

• Good conflict resolution.

• Candidates should be adaptive to disciplined work culture.

Benefits

Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
Competitive salary and health insurance package.
Stay up to date on the latest industry trends and best practices.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.

Original job Operation Manager / Supervisor - DRC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Operation Manager / Supervisor Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Operation Manager / Supervisor - DRC

Job Description - Operation Manager / Supervisor - DRC

Requirements

Benefits

Similar Operation Manager / Supervisor Jobs in India

Mobile Apps