Job Description - Operational Support- Digital Assets
What is the incumbent, Digital Assets Operations Team responsible for? We're seeking a detail-oriented Systems Analyst to join our operations team. The ideal candidate will excel in system monitoring, investigating, and troubleshooting alerts. Curiosity, strong communication skills, and a proactive mindset are essential. Additionally, you'll contribute to the design and development of new features. Flexibility in scheduling comprehensive time zone coverage is a must. This team will eventually give 24/7 support.
What is the incumbent, Digital Assets Operations, responsible for? • Monitor production systems and respond to alerts in a timely and effective manner • Investigate and troubleshoot issues across multiple systems and services • Collaborate with developers and stakeholders to improve system reliability and visibility •Contribute to operational documentation, runbooks, and knowledge sharing •Participate in the development and rollout of new features and improvements • Rotate on-call coverage to ensure round-the-clock support
What ideal qualifications, skills & experience would help someone to be successful? • Experience in systems analysis, operations support, or site reliability engineering •Proficiency with monitoring tools and log analysis •Strong problem-solving skills with a data-driven approach • Ability to work independently and in cross-functional teams • Excellent communication and documentation skills
Preferred/Plus Skills and Experience: • Experience with Azure cloud services • Familiarity with Java and Spring Boot applications • Hands-on experience with Splunk for log analysis • Understanding of Okta for identity and access management • Comfort working with Kubernetes-managed environments •Exposure to public blockchain data query and interrogation tools or techniques
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