Operations

Job Title - Operations

Locations - India

Role Overview:

You’ll be working across a wide spectrum of corporate responsibility, policy management, and environmental, social, and governance (ESG) practices.

You’ll assist in ensuring our operations are compliant with regulatory and ISO 27001 accreditation requirements with regular internal audits and contributing to ESG reporting that support our long-term business goals.

Key Responsibilities:

Policy and Compliance

• Gather and log ISO 27001 Opportunities for Improvements (OFIs), Minor, and Major non-conformances, ensuring they are documented in the action log and progressed through to resolution.
• Assist in drafting, updating, and maintaining internal policies and procedures.
• Create and maintain a clear audit schedule of GAIN policies and track progress of corrective and preventative actions.
• Follow the audit schedule and arrange, book and conduct internal compliance audits, including evidence gathering and reporting.
• Conduct supplier audits to ensure ongoing compliance with contractual and regulatory requirements.
• Conduct contractor and freelance audits to ensure ongoing compliance with contractual requirements.
• Support internal audit follow-ups to validate closure of actions and ensure improvements are embedded.
• Monitor regulatory updates and industry best practices, helping ensure the business remains compliant.
• Help coordinate training and awareness initiatives around key compliance topics (e.g. data protection, anti-bribery) for employees, contractors and freelancers.
• Work with HR team to Track employee training attendance and ensure all employees are aware of GAIN’s policies and procedures.
• Maintain information asset register and ensure documentation meets its retention and archiving compliance registers.
• Support DPO with auditing DPIA’s and ensuring all personal data is safe and following procedures.
• Complete regular access audits on systems managed by Ops Co to ensure leavers and user access are appropriately managed and documented.

Social Value

• Track and maintain records on energy consumption across office sites for statutory accounts report, ESOS and ESG
• Energy consumption
• Business travel mileage and type of travel
• Track and report on ESOS action plan and Carbon reduction plan to ensure we are hitting targets.
• Track and maintain records on the below for Social Value community commitments.
• Training across the organisation
• Number of employment opportunities provided.
• Help coordinate Social Value initiatives across departments, including environmental programs, diversity & inclusion, and community engagement.
• Conduct desktop research on ESG trends, frameworks (e.g. GRI, SASB, TCFD), and benchmarking against peers.
• Assist with the creation of annual reports e.g. Social Value Impact report, ESG, ESOS.

General

• Provide administrative support across operations team.
• Maintain accurate records and ensure confidentiality in handling sensitive information.