Operations Analyst

Company : Bonami Software

Job Description - Operations Analyst

Operations Analyst:

Ensured smooth and efficient day-to-day operations of the backend team, identifying and resolving operational bottlenecks.

Diagnosed and resolved operational issues using Al-powered tools such as Claude to improve troubleshooting efficiency and reduce resolution time.

Managed and coordinated a team of 50+ volunteers, ensuring clear communication, task allocation, and timely execution.

Collaborated closely with the technical team to identify, track, and resolve bugs and system-related issues.

Monitored operational workflows and coordinated across teams to ensure issues were addressed promptly and backend processes remained uninterrupted.

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Operations Analyst

Job Description - Operations Analyst

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