Operations Associate

Why this role even exists. And why now.

A surety bond is only as good as the process that issues it. The customer has applied, the underwriter has approved, the insurer has agreed — and now someone has to make sure the policy actually reaches the right person, correctly structured, on time. That someone is this role.

We are embedded at a client's office in Delhi, working directly alongside IRDAI -licensed insurer teams as the operating link between their underwriting and operations functions and axiTrust's advisory, technology and client servicing teams. Right now, that coordination happens through effort and goodwill. What we need is someone who owns the workflow end -to -end, builds the process rigour around it and makes the whole thing faster and more reliable every week.

If this hire works, bond issuance turnaround times drop, documentation errors disappear and the insurer teams we work with start thinking of axiTrust as the most organised counterpart they deal with. That reputation compounds. It is how we earn the right to do more.

What you will own. All three of them.

Bond issuance from intake to delivery. You own every case end -to -end: intake, document validation, KYC and financial verification, underwriter coordination, policy binding and final delivery. Nothing falls through the gap because you are the gap. Every pending item is tracked. Every follow -up is sent before it needs to be asked for.

By 90 days: Running a clean, fully tracked issuance pipeline with no outstanding cases older than the agreed turnaround window. Documentation error rate at or near zero.

By 12 months: Consistently the fastest, most accurate leg of the issuance chain. A personal reputation with insurer counterparts as the person who always closes the loop.

Insurer coordination and relationship management. You are the primary contact between IRDAI -licensed insurance companies and axiTrust. That means managing communication with underwriting and operations teams at the insurer, flagging blockers before they become delays and building the kind of working relationship where problems get solved in a phone call, not an email chain.

By 90 days: Named insurer contacts who know you by name and trust you to handle their queries accurately and quickly. No escalations caused by communication gaps on your side.

By 12 months: A working relationship with insurer counterparts that is visibly stronger than it was when you joined. Fewer chaser emails because fewer things are missed.

Workflow improvement and reporting. You will identify gaps in the insurer -axiTrust coordination process and propose improvements that reduce turnaround time. You will use MS Excel, CRM and AI -assisted operations tools for daily reporting, dashboarding and analysis. The goal is not just to keep the engine running — it is to make it run faster every month.

By 90 days: At least one workflow gap identified, documented and a proposed fix shared with the Customer Success Lead.

By 12 months: At least two process improvements implemented and measurably reducing turnaround time or error rate.

What a week actually looks like.

• 40% Bond issuance and case management. Moving active cases through the pipeline from intake to policy delivery. Document validation, KYC checks, tracking every pending item. The core operating rhythm of the role.
  
• 30% Insurer coordination. Communication with underwriting and operations teams at IRDAI -licensed insurers. Following up on pending approvals, resolving documentation queries, keeping every open case moving.
  
• 15% Reporting and dashboarding. Daily and weekly reporting on pipeline status, turnaround times and error rates using MS Excel, CRM and AI -assisted tools. Keeping the Customer Success Lead and internal teams informed without being asked.
  
• 10% Cross -functional coordination. Working with axiTrust's advisory, technology and client servicing teams on cases that need internal input. Being the bridge that actually bridges.
  
• 5% Process improvement. Identifying what is slowing things down, documenting it and proposing fixes. Small improvements compounded weekly are how this function gets better.
  

The people you will work with.

You report to the Customer Success Lead at axiTrust HQ in Gurugram. Day -to -day, you will be based at the client's office in Delhi, which means a significant part of your working environment is the insurer team you are embedded with — not just your direct manager.

Your internal orbit is the Customer Success team, with regular touchpoints across axiTrust's advisory, technology and client servicing functions whenever a case needs cross -functional input. Externally, you will build and manage working relationships with underwriting and operations teams at IRDAI -licensed insurance companies. These are the relationships that determine how fast bonds get issued and how well the whole process works.

What good looks like at six months.

• A clean, fully tracked issuance pipeline with consistent turnaround times that are improving, not static.
  
• Documentation error rate effectively at zero. Cases do not come back because something was missed.
  
• Insurer counterparts know you by name and trust you to handle their queries without hand -holding.
  
• At least one process improvement proposed and implemented, with a measurable impact on speed or accuracy.
  
• Reporting is proactive — the Customer Success Lead is never asking for a status update because you have already sent it.
  
• The Customer Success Lead trusts you to run the Delhi operation independently. Not because nothing goes wrong, but because when it does, you have already handled it.
  

Requirements

Fresher to three years of experience. The domain — surety bonds, insurer coordination, bond issuance workflow — is specific enough that we do not expect you to walk in knowing it. Some prior exposure to insurance, finance or operations is a genuine plus. What is non -negotiable is the approach: strong written and verbal communication, the kind of analytical instinct that catches an error before it goes out and a self -motivated disposition that closes problems rather than escalating them.

You are comfortable working at pace inside an early -stage startup environment. That means ambiguity, evolving processes and the occasional Saturday. It also means direct access to leadership, meaningful work from week one and a clear path to a senior operations role as the team scales.

Working knowledge of MS Excel, MS Office and CRM tools. Comfort with AI -assisted operations tools, or genuine willingness to get there quickly. Post -graduation, MCom or Engineering preferred, though we will look at strong candidates from other backgrounds if the fundamentals are right.

You do not need to know what a surety bond is on day one. You do need to be the kind of person who knows everything about how they get issued by day 90.

Honestly? This might not be for you if…

• You treat follow -up as someone else's job once you have sent the first email.
  
• You need a fully documented process before you can start moving a case forward.
  
• You find operational detail tedious rather than satisfying.
  
• You are not comfortable being the only axiTrust person in a room full of insurer counterparts.
  
• You think working in a regulated, technical, slightly unsexy industry is beneath you.
  
• You want a logo your friends recognise at parties.
  
• You think Friday team socials are a waste of time.
  
• "We have always done it this way" sits comfortably in your vocabulary.
  

Benefits

What's on the table. Comp and the rest.

• Competitive fixed pay calibrated to your experience. The specific range is shared with shortlisted candidates after the first conversation. ESOPs are part of the package, not a footnote.
  
• Health cover for you and immediate family.
  
• Annual learning budget for courses, conferences or that Python bootcamp you have been eyeing.
  
• Based in Delhi at the client office, with regular time at axiTrust HQ in Gurugram. Travel as required is part of the role.
  
• A founders' office that talks to Customer Success constantly, not every quarter.