Operations Backend Manager

Key Responsibilities

Operations & Client Support

*Ensure seamless functioning of services across multiple properties/centers, including

vendor management, client support, and facility operations.

* Deliver timely resolution of service requests and breakdowns raised by clients or

internal teams.

* Support workspace modifications and customization requests across departments to

enhance client experience.

Facility & Maintenance Oversight

*Supervise maintenance activities including plumbing, electrical, HVAC, carpentry, and

general repair work.

*Conduct routine facility inspections to uphold safety, compliance, and quality standards.

*Manage preventive maintenance schedules and ensure maximum uptime of critical

infrastructure.

Vendor & Procurement Management

*Coordinate with external vendors (plumbers, electricians, carpenters, technicians) and

monitor work quality and timelines.

*Oversee procurement, ordering, and stock levels of maintenance materials and

consumables.

*Maintain complete documentation including vendor logs, AMC schedules, service

reports, and Google sheet/excel-based trackers

Service Excellence & Ticketing

*Handle and track service-related tickets (backend); assign, follow up, and ensure closure

within SLAs.

*Drive operational efficiency by monitoring ticket resolution and capturing client

feedback.

Requirements

• Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
  

• Proven experience in leading teams and driving operational excellence.
  

• A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.
  

• Strong financial acumen and experience with budget management and cost control.
  

• Excellent communication and interpersonal skills, with a track record of building strong client relationships.