Operations Coordinator II

Purpose 

The Operations Support Coordinator is responsible for ensuring the customers are well supported. He/she assists internal/external customer’s request for any kind of operational support.

He/she maintains, manages documentation and records in an organized manner. Operations Support Coordinator analyzes the requests to define trends and actions to improve processes to improve the business.

The Operations Support Coordinator works closely together with the various stakeholders to ensure optimal performance of the Service Organization ensuring maximum Customer focus.

Functions 

ESSENTIAL 

• Adequately responding to customer issues,
• Actively maintain the Jira helpdesk, by prioritizing, assigning, and updating spare parts requests.
• Raise NCs, CAPAs in SmartSolve and take follow ups until closure.
• Assist in part ordering, price validation, track deliveries, prepare shipping documents.
• Raise RFQs & follow up on RFQs until closure.
• Update & manage spares tracking log for cost, transportation & other relevant information.
• Coordinate with internal stake holder and vendors for spare parts.
• Support and create spare part offer for customers & invoicing.
• Track parts consumption for various customer sites and coordinate for replacement.
• Support the parts warranty process.
• Review and update customer RMA logs.
• Log and keep records of customer queries. Maintain/manage documentation and records in an organized manner.
• Provide administrative support to customers in operational matters.
• Update Peoplesoft for spare parts information.
• Create, update, and manage various OMR service logs for training, employee certification, compliance log, contracts, installation bases, tool/calibration, etc.
• Support any administrative tasks for the service department.
• Prepare/Update self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
• Assist Managers/Support Supervisors/ Engineers as directed by Management.
• Identify, Evaluate, and Interpret trends for detailed analysis of data.
• Assist with any other duties as and when required.

ADDITIONAL

• Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
• Look for process improvements within the adjacent departments and advice the teams on these.
• Undertake continuous improvement and special projects as instructed by management.
• Support other PMO related tasks for projects when needed.
• Other duties as assigned.

• BS/B TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering Or equivalent experience.
•  Able to work in rotational shifts 425 hours (weekly) (Morning, Evening, Night & Weekends).
•  Knowledge of MS-Office and computer fundamentals.
•  Must be willing to Work from office as and when needed.
•  Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
•  Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
•  Detail-oriented with a focus on accuracy and precision in asset documentation and reporting.
•  Knowledge of regulatory requirements and industry standards related to asset management and maritime operations.