Operations Director

The Operations Director will be responsible for leading campaign delivery operations, optimizing processes, and developing a high-performing offshore team while ensuring quality, efficiency, and alignment with business goals.

• Own end-to-end campaign performance, including delivery pacing, optimization, KPI achievement, and overall operational success.


• Translate strategic campaign objectives into clear execution plans for activation teams and ensure consistent delivery against expectations.


• Support campaign setup, activation, and optimization across platforms, particularly for complex, high-priority, or innovative campaigns.


• Identify delivery challenges, troubleshoot performance issues, and implement effective solutions to maintain campaign quality.


• Monitor and report on campaign and team performance, providing insights and recommendations to leadership.


• Build and continuously improve operational processes, workflows, and quality assurance frameworks.


• Develop standard operating procedures, documentation, and best practices to ensure consistent execution across distributed teams.


• Establish effective handover, escalation, and approval processes to support collaboration across time zones.


• Ensure compliance with platform requirements, billing processes, and operational standards.


• Recruit, manage, mentor, and develop activation specialists and analysts, creating a culture of accountability and continuous improvement.


• Lead onboarding, training, performance reviews, and professional development initiatives for team members.


• Serve as a key operational partner to client-facing teams, supporting strategic alignment and business growth opportunities.

Requirements:

The ideal candidate will have extensive experience in digital media operations, team leadership, and process improvement, with the ability to balance strategic thinking and hands-on execution.

• 8+ years of experience in programmatic or biddable media operations, ideally within an agency, trading desk, or in-house marketing environment.


• Proven experience managing, mentoring, and developing teams, including performance management and capability building.


• Strong hands-on experience with demand-side platforms (DSPs) such as DV360, Quantcast, Amazon, or similar technologies.


• Demonstrated ability to design, implement, and improve operational processes, workflows, and quality assurance standards.


• Experience working effectively within remote, distributed, or global team structures.


• Strong analytical skills with the ability to interpret campaign performance data and convert insights into actionable improvements.


• Excellent written and verbal communication skills, with the ability to create clear documentation and collaborate effectively across teams.


• Experience supporting clients in entertainment, live events, culture, or related industries is an advantage.


• Strong leadership presence with the ability to inspire teams while remaining actively involved in delivery when needed.


• Highly organized, detail-oriented, and committed to maintaining operational excellence.


• Resilient, proactive, and comfortable working independently with limited supervision.


• Strong problem-solving skills and the ability to remain composed when managing urgent operational challenges.


• Exceptional English communication skills.

Benefits:

• Remote-first working environment with flexibility and autonomy.


• Opportunity to lead and grow a global operations team.


• High-impact leadership role within a fast-moving digital marketing environment.


• Exposure to innovative campaigns, technology platforms, and diverse client projects.


• Opportunity to shape operational strategies, processes, and team culture.


• Professional growth through collaboration with multidisciplinary specialists and international teams.


• Competitive compensation package based on experience and expertise.