Operations Excellence Manager

Role Overview  

This role focuses on applying Lean Six Sigma methodologies to optimize internal cyber workflows, platforms, and operating models, improving throughput, quality, and cost efficiency across global delivery teams. 

 Key Responsibilities 

1. Six Sigma & Process Excellence (Core Focus) 

• 
  

  Apply DMAIC / Lean frameworks to improve internal cyber operations 

  
  

• 
  

  Conduct as-is vs to-be assessments of processes 

  
  

• 
  

  Drive process standardization, SOP creation, and control frameworks 

  
  

• 
  

  Define KPIs and governance of the same  

  
  

• 
  

  Redesign and optimize workflows across:  

  
  

• 
  

  Reduce manual touchpoints and process variability 

  
  

• 
  

  Enable scalable, repeatable operating models across GCC locations 

  
  

2. Automation & Platform Efficiency 

• 
  

  Identify and implement automation opportunities across services 

  
  

• 
  

  Use tools such as:  

  
  

• 
  

  Power Platform (Power Automate, Power Apps) 

  
  

• 
  

  Workflow/orchestration tools 

  
  

• 
  

  Partner with tech teams to build solutions 

  
  

3. Data, Metrics & Decision Intelligence 

• 
  

  Build operational dashboards  

  
  

• 
  

  Improve data quality and reporting frameworks 

  
  

• 
  

  Enable data-driven decision making in cyber operations 

  
  

4. Stakeholder & Transformation Leadership 

• 
  

  Partner with:  

  
  

• 
  

  Cyber Ops leadership 

  
  

• 
  

  IT / Platform teams 

  
  

• 
  

  GCC delivery teams 

  
  

• 
  

  Lead cross-functional transformation initiatives 

  
  

• 
  

  Drive adoption of process excellence in cyber teams 

  
  

5. Team Leadership 

• 
  

  Review and guide junior resources 

  
  

• 
  

  Coach teams on Six Sigma tools and mindset 

  
  

• 
  

  Build a continuous improvement culture within cyber ops 

  
  

Required Skills & Experience 

Core 

• 
  

  8–12 years in Operations Excellence / Six Sigma / Transformation 

  
  

• 
  

  Preferred Experience improving internal operations 

  
  

• 
  

  Strong track record in process optimization at scale 

  
  

Six Sigma 

• 
  

  Lean Six Sigma Black Belt / Green Belt preferred 

  
  

• 
  

  Expertise in:  

  
  

• 
  

  Process mapping 

  
  

• 
  

  Root cause analysis 

  
  

• 
  

  Waste elimination 

  
  

Automation & Data 

• 
  

  Power Platform (must-have) 

  
  

• 
  

  BI tools (Power BI / Tableau) 

  
  

• 
  

  Basic Python / data handling knowledge 

  
  

Leadership 

• 
  

  Strong stakeholder management 

  
  

• 
  

  Experience driving global/GCC transformation 

  
  

• 
  

  Ability to influence operations + tech teams