Operations Executive

This role is for one of Weekday’s clients
Salary range: Rs 200000 - Rs 400000 (ie INR 2 - 4 LPA)

Min Experience: 2+ years
Location: Mumbai, Maharashtra, India
JobType: full-time

We are looking for a detail-oriented and proactive Operations Executive with 2–5 years of experience in pharmaceutical operations and billing. The ideal candidate will have hands-on experience managing day-to-day operational activities, pharmaceutical billing processes, documentation, inventory coordination, and order management.

The candidate should be comfortable working in a fast-paced pharmaceutical environment, coordinating with internal teams, vendors, customers, and other stakeholders while ensuring operational accuracy, timely billing, and compliance with established processes.

Key Responsibilities

• Manage and coordinate day-to-day pharmaceutical operations, ensuring smooth and efficient execution of operational activities.
• Handle end-to-end pharmaceutical billing, including invoice generation, verification, corrections, credit/debit notes, and reconciliation.
• Prepare and process customer invoices accurately based on orders, quantities, pricing, applicable taxes, and agreed commercial terms.
• Verify billing information against purchase orders, delivery documents, stock records, and other relevant documentation.
• Coordinate with sales, warehouse, procurement, finance, and logistics teams to ensure timely order processing and billing.
• Monitor pharmaceutical orders from processing through dispatch and delivery, resolving operational issues wherever required.
• Maintain accurate records of invoices, orders, returns, payments, stock movements, and other operational documents.
• Handle billing discrepancies, customer queries, invoice corrections, and payment-related coordination with the finance team.
• Assist with inventory and stock coordination, including monitoring stock availability, inward and outward movements, expiry-related information, and product returns.
• Coordinate with distributors, suppliers, pharmacies, hospitals, and other business partners as required.
• Ensure that operational and billing activities follow internal policies, pharmaceutical industry requirements, and applicable compliance standards.
• Prepare daily, weekly, and monthly operational and billing reports for management.
• Identify process gaps and recommend improvements to increase operational efficiency and billing accuracy.
• Support audits and provide required documentation, reports, invoices, and transaction records.
• Maintain confidentiality and accuracy of business, customer, product, and financial information.

Required Skills

Must-Have Skills:

• Strong hands-on experience in Pharmaceutical Operations
• Practical experience in Pharmaceutical Billing
• Strong knowledge of Billing and Invoicing
• Experience with order processing and documentation
• Understanding of pharmaceutical products, distributors, pharmacies, or healthcare operations
• Strong attention to detail and numerical accuracy
• Good knowledge of MS Excel and billing/ERP software
• Strong coordination and communication skills
• Ability to manage multiple operational activities and meet deadlines

Good-to-Have Skills:

• Experience with pharmaceutical ERP or billing systems
• Knowledge of inventory management and reconciliation
• Understanding of GST and basic taxation applicable to billing
• Experience handling returns, credit notes, debit notes, and billing adjustments
• Exposure to distributor or hospital/pharmacy operations

Experience

2–5 years of relevant experience in pharmaceutical operations, pharmaceutical billing, healthcare operations, distribution, or a related industry.