Operations - FTC

We are seeking a proactive and detail-oriented Client delivery Operations to join our team. The role involves handling inbound and outbound calls, coordinating operational tasks, supporting customer queries, and ensuring seamless service delivery. The ideal candidate should possess excellent communication skills, strong organizational ability, and a customer-first mindset.

Key Responsibilities:
1.Make outbound calls to jobseekers for coordination, updates, and follow-ups related to operational activities.
2.Maintain accurate records of customer interactions, feedback, and updates in the CRM system.
3. Adhere to quality standards and call scripts while maintaining a professional tone.