Operations Head - Supply Chain and CX

About Client - We retail affordable electric two-wheelers across Delhi NCR, western Uttar Pradesh, Haryana, Rajasthan and Karnataka. We operate our own network of company-owned stores along with a dealer and franchise network, and we run our own retail, service and supply chain operations.

We are now building a national dealer + franchise network. We are looking for a hands-on operator to build the company's supply-chain backbone.

Role You will own: Sourcing Manufacturing & Assembly Quality Inventory Logistics Spares Service

Key Responsibilities

• Build and manage supplier/assembler/ manufacturer network.
• Drive transition toward controlled self-production of affordable electric two wheelers.
• Establish QC standards and supplier quality management.
• Own inventory planning and working capital.
• Build regional warehousing/distribution as volumes scale.
• Reduce logistics cost per scooter.
• Ensure scooter and spare-parts availability.
• Build warranty and service processes.
• Drive operational cost, quality and productivity improvements.
• Build the operating systems required to scale the business.

Key KPIs

• Inventory turns / inventory days
• Stock-out %
• Supplier OTIF
• Gross margin improvement
• Assembly cost/scooter
• Logistics cost/scooter
• PDI failure %
• Warranty %
• Warranty cost/scooter
• Spare-parts availability
• Service TAT

Ideal Candidate

• 8–15 years of operations/supply-chain experience.
• Strong experience across procurement + inventory + logistics + operations.
• Hands-on experience in automotive/EV/manufacturing.
• Comfortable operating in a high-growth, resource-constrained environment.
• Experience building systems from scratch.
• Startup/high-growth experience preferred. Most relevant backgrounds: EV, 2W, automotive, auto-components, manufacturing + distribution.