Operations Lead

Key Roles and Responsibilities:

• Manage end to end operational efficiency – to ensure smooth day to day running of

platform operations catering to evolving business scale.

• Driving participant’s onboarding efficiency for a seamless and quicker onboarding

process, processing of requests as per TAT and overall process adherence.

• Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is

driven in line with applicable regulatory guidelines.

• Ensure data reportings and relevant MIS are published to key management and all

stake holders regularly.• Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class

customer service.

Automation Initiatives and Process Excellence:

• Drive the project implementation to streamline processes, introduce automation

enablers, improve customer experience and reduce operational costs.

• Build and implement SOPs, optimize workflows and scalability across operations.

People and Compliance Focus:

• Lead the operations team ensuring a culture of innovation and continuous

improvement.

• Ensure operational process are compliant with regulatory requirements, managing

risk mitigation and internal audits including client data storage.

• Cross functional collaboration with sales & tech to execute operational strategies

that align with overall business goals.

Ideal Candidate Profile

1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working

in large scale operations/ payment operations.

2. Experience in fintech industry/digital lending expertise/Supply chain business/B2B

lending would be given due weightage

3. Keep track of digital trends and identify usage of futuristic enablers that can be

adopted by the platform

4. Leadership and people management