Operations Manager

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 2300000 (ie INR 10-23 LPA)

Min Experience: 15 years

Location: Chennai

JobType: full-time

We are looking for a seasoned Operations Manager to lead and scale large, complex service delivery teams focused on US HR, payroll, benefits administration, and payroll tax compliance. This is a high-impact leadership role requiring strong operational expertise, people management capabilities, and a deep understanding of US payroll and compliance frameworks. You will be responsible for driving operational excellence, ensuring regulatory adherence, and optimizing workforce productivity across large teams.

The role demands a strategic yet hands-on leader who can manage end-to-end operations, implement efficient processes, and build high-performing teams. You will work closely with internal leadership, HR service partners, and global stakeholders to deliver consistent, compliant, and high-quality outcomes while continuously improving operational efficiency.

Key Responsibilities

• Lead, manage, and scale large teams (150–200 employees) across HR, payroll, benefits, and compliance functions.
• Oversee end-to-end US payroll operations, ensuring strict adherence to federal, state, and local payroll tax regulations.
• Manage benefits administration, including health, retirement, and leave programs, ensuring accuracy and compliance.
• Partner with HR service organizations and external vendors to optimize service delivery and workforce efficiency.
• Design and implement standardized processes, SOPs, and automation initiatives to improve operational performance.
• Drive process optimization initiatives to enhance accuracy, reduce turnaround time, and improve productivity.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent service excellence.
• Develop and present MIS reports and operational dashboards to provide insights into performance, risks, and opportunities.
• Manage escalations effectively while maintaining strong client and stakeholder relationships.
• Ensure full compliance with US labor laws, payroll regulations, and data security standards.
• Foster a culture of accountability, continuous improvement, and employee engagement within the team.

What Makes You a Great Fit

• 15+ years of experience in operations, with significant exposure to US HR, payroll, benefits, and payroll tax compliance.
• Proven ability to manage and lead large teams in a high-volume, process-driven environment.
• Strong understanding of US payroll systems, tax regulations, and compliance requirements.
• Demonstrated expertise in process implementation, optimization, and automation.
• Experience working with HR service organizations and managing vendor partnerships effectively.
• Strong analytical mindset with the ability to interpret data and drive decision-making.
• Excellent stakeholder management, communication, and leadership skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities and driving results.
• High attention to detail, with a focus on accuracy, compliance, and operational excellence.