Operations Manager

About Axis My India

Axis My India Limited is
India’s leading consumer data intelligence company, committed to enabling
data-driven decision-making. It has launched the "A" App, a
people empowerment platform designed to enhance the lives of a billion citizens
by providing access to authentic information and practical solutions for
everyday needs. The app follows a PHYGITALGoogle
Cloud and Google Gen AI, it continuously learns and improves to
deliver better user experiences. The company is spearheaded by Mr. Pradeep
Gupta who is a leading name in market research and is India’s top psephologist.

Requirements

Key Responsibilities:

• Develop and implement operational strategies that align with the company's goals.
  
• Identify opportunities for process improvements and cost savings.
  

•  Oversee day-to-day operations to ensure that
  business functions are efficient and effective.
  
• Streamline workflows to improve productivity and
  reduce operational costs.
  
• Monitor and analyze operational metrics to ensure
  targets are met.
  

•   Manage resources, including personnel, equipment,
  and budgets, to maximize operational efficiency.
  
•  Coordinate with department heads to ensure optimal
  allocation of resources
  

•    Lead and mentor operations teams, providing
  guidance and support to achieve department goals.
  
•     Foster a culture of continuous improvement and
  accountability.
  

• Plan, execute, and oversee projects aimed at
  improving business operations.
  
•  Ensure projects are completed on time, within
  budget, and meet quality standards.
  

•  Work closely with other departments such as
  Finance, HR, Sales, and IT to ensure seamless operations.
  
•  Act as a liaison between operations and other
  departments to resolve issues and improve communication.
  

• Ensure that all operations comply with company
  policies, industry regulations, and legal requirements.
  
• Identify and mitigate operational risks.
  

• Prepare and present regular reports on operational
  performance to senior management.
  
• Use data-driven insights to recommend and implement
  improvements.
  

• Manage relationships with vendors and suppliers to
  ensure quality and cost-effectiveness.
  
• Negotiate contracts and agreements to benefit the
  company.
  
• Oversee customer service operations to ensure a high level of customer
  satisfaction.
  
• Implement systems to handle customer feedback and improve service
  delivery.
  
  

Qualifications:

Education: Bachelor’s degree in business administration, Operations
Management, or a related field. A master’s degree or MBA is preferred.

Experience: 5 to 9 years of experience in operations management, with at
least 3 years in a leadership role.

Skills:

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction:

Proficient in project management methodologies.

Ability to work under pressure and manage multiple tasks simultaneously.

Knowledge of business software and tools (e.g., ERP, CRM).

Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management
Professional), Six Sigma, or Lean Management are advantageous.

Benefits

• Competitive salary and benefits package.
  
• Opportunity to work in a dynamic and growing company.
  
• Make a significant contribution to the company's success.
  
• Stay up-to-date on the latest industry trends and best practices.
  
  
  At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.