Operations Manager

Job Title: Seller Operations Manager

Location: Gurgaon, Cyber Hub

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers#39; online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!

Job Description

The Seller Operations Manager will play a crucial role in ensuring the smooth and efficient operation of our seller support and management systems. This position involves overseeing the daily activities of the seller operations team, developing and implementing strategies to enhance seller satisfaction, and working closely with various departments to streamline processes and improve overall performance.

You will:

• Team Leadership: Manage, mentor, and develop the seller operations team, fostering a collaborative and high-performance culture.
• Process Optimization: Analyze current processes and identify areas for improvement to enhance efficiency and effectiveness. Implement best practices and innovative solutions.
• Seller Support: Oversee the resolution of seller issues, ensuring timely and effective communication. Develop and maintain strong relationships with sellers to understand their needs and challenges.
• Performance Metrics: Monitor key performance indicators (KPIs) related to seller operations and support. Prepare and present regular reports on team performance, identifying trends and areas for improvement.
• Collaboration: Work closely with other departments, including product development, supply chain, and customer service, to ensure a seamless experience for sellers.
• Policy Development: Develop and implement policies and procedures to ensure compliance with company standards and industry regulations.
• Training and Development: Create and deliver training programs for sellers and internal staff to enhance knowledge and skills related to eCommerce operations.
• Problem Solving: Address and resolve complex operational issues, providing guidance and support to the team and sellers as needed.
• Project Management: Lead and participate in cross-functional projects aimed at improving seller operations and overall platform performance.

Qualifications Required

• Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field. Master’s degree is a plus.
• Experience: Minimum of 5 years of experience in eCommerce operations, with at least 2 years in a managerial role.

Skills:

• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in eCommerce platforms and tools.
• Knowledge of industry regulations and best practices.

Attributes:

• Detail-oriented with a focus on accuracy and efficiency.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong organizational and multitasking abilities.
• Customer-centric mindset with a passion for delivering exceptional service.

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.