Operations Manager

Job description

JD – Operation Head-

The Operation Head Job Description entails a comprehensive approach to managing an organization’s daily activities, emphasizing smooth and efficient operations. This pivotal role requires a strategic approach to enhance and streamline operational processes, improve overall quality, and foster sustainable growth.

Responsibilities-

• Strategic Planning and Execution: Formulating and implementing strategies that improve operational efficiency and effectiveness.
• Team Leadership and Management: Leading, managing, and mentoring teams across different departments, ensuring cohesive and productive operations.
• Process Improvement: Continuously identifying and implementing process improvements to enhance productivity and reduce costs.
• Budget Management: Overseeing financial planning, budgeting, and resource allocation to ensure fiscal responsibility.
• Quality Control and Compliance: Ensuring all operations comply with legal regulations and maintain high-quality standards.

Skills:

Computer database and productivity software skills required.

Proven history of successfully Handling stores & training employees in a variety of departments.

Strong understanding of sales and customer service techniques.

Demonstrated ability to maintain and work within a budget.

KPI Knowledge also required.

Understanding of business metric performance and target setting.

Communication and the ability to get along with people.

Working knowledge of performance metric analysis.

Working knowledge of performance management processes and procedures.

Excellent organizational skills to handle multiple tasks in a fast-paced environment, as well as tight deadlines.

Good understanding of business metric performance and target setting.

KRA/KPI:

Recruiting employees for the store is the store managers prime responsibility. He not only has to hire the right candidates for the store but also train them for their overall development. He must ensure that all the employees (RSO) contribute to their level best for the effective functioning of the store.

He must act as a strong pillar of support and stand by his team at the hour of crisis. It is his duty to acquaint his team members with the latest trends in market. It is his responsibility to delegate responsibilities to his subordinates according to their specializations and extract the best out of them. The store manager must motivate his team members from time to time.

The store manager must make sure his store is meeting the targets and earning profits. He is responsible for the smooth and effective functioning of the store.

The store manager is responsible for maintaining the overall image of the store. It is his duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The store manager must ensure that his store meets the expectations of the customers and lives up to its predefined brand image.

He must ensure:

The all the store is kept clean.

Product display is properly done, and products do not get misplaced.

Items are kept at the right place to attract the customers into the store.

The store is well lit, ventilated and offers a positive ambience to the customers.

The signage displaying the name and logo of the store is installed at the right place and viewable to all.

One of the major responsibilities of the store manager is to make the customers feel safe and comfortable in the store. It is his key responsibility to make sure that the customer leaves the store with a pleasant smile.

He is responsible for managing the assets of the store. The security and safety of the store is his responsibility. The store manager must ensure that sufficient inventory is available at the store to avoid being “out of stock”.

He along with his subordinates are responsible for planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports.

He must ensure that the store is free from pilferage or any theft.

Qualification:

Degree/Diploma or equivalent in any stream.

Knowledge of customer service principles and processes.

5-7yrs of experience in Operation Management.

Knowledge of sales principles.

Relevant product knowledge.

At least 3 - 5 years of experience in same or similar job role and position.

Competencies:

Good communication skills - Hindi/Odia/English

Customer service orientation

Patience

Adaptability

Stress tolerance

High energy level

Integrity

CTC:

4LPA– 7 LPA

Location:

Bhubaneswar, Baripada