Operations Manager - BPC

Roles and Responsibilities:

·       Back End Operations for E-Commence Clients / Supply Chain Management / Corporate Houses - Various Clients:

·       Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.

·       To proactively maintain regular engagement with key client contacts in line with client expectations.

·       Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures

·       Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized

·       To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.

·       Successfully delivering and managing peak period for processing data of various line of business

·       Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics

·       The continuous identification implementation of operational best practice through interaction with the wider team

·       Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.

·       Selecting, effectively managing and coaching Leaders and team members – Talen Development.

·       Execute a well-defined Communication and Engagement model in place to ensure all their teams

·       Understand the performance of our business and that they understand the needs of their teams “EOS”

·       Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream.

·       Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong management experience is essential to be a success in this role.

·       Ability to demonstrate achievement of results e.g., business improvements, cost savings, revenue generation.