Operations Manager (O2C)

Position Overview:

To manage & ensure timely delivery by supporting Project Accounting team

Essential Responsibilities :

People Management :

• Team Building
• Identifying Training Needs
• Cross-Training
• Capacity Planning & Management
• Recruitment & Retention
• Identify & groom high-growth individuals

To manage day to day execution, including workload management, prioritization and utilization

Demonstrating Leadership : Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated. Identify and implement continuous process improvements and other relevant functions

Leading Change : Institutionalize streamlined process approach within Oracle

Managing Performance : Track all dashboards, weekly reports, and checklists, other tracking mechanisms further used for analysis and process improvements

Promoting Team work : Effectively co-ordinate with various teams to timely resolve, manage operation related issues.

Coaching : Work effectively with the TL to identify process improvements and to implement them

Ownership and Personal Drive, Influencing, Building Customer Relationships

Experience: 10+ Years Experience (BPO experience preferred)

Qualification : Minimum B.com.

Required Skills

- Ability to set strategy

- Have effective communication skills

- Possess Process management skills

- Good customer focused skills

- Order to cash process experience preferred