Operations Manager | Thane, Mumbai

Company : N Human Resources & Management Systems

Job Type : Full Time

Thane, Maharashtra

Job Description - Operations Manager | Thane, Mumbai

Operations Manager – Sales Coordination

Location: Thane, Mumbai

Industry: Climate -Tech | Start -up

Role Overview

We are looking for a dynamic Operations Manager to lead cross -functional operations and work closely with the Sales Head to ensure seamless execution of sales commitments. This role involves collaborating with Sales, Customer Support, and Backend teams to drive efficiency and ensure smooth service delivery in a fast -paced start -up environment.

Key Responsibilities

Lead and manage cross -functional teams across Sales, Customer Support, and Backend functions
Collaborate with the Sales Head to align operational activities with sales targets and forecasts
Ensure smooth coordination between departments for effective execution of sales commitments
Track and monitor key performance indicators (KPIs), MIS reports, and operational performance
Identify process gaps and implement improvements to enhance efficiency and reduce turnaround time
Drive accountability and performance across teams

Requirements

NOTE: This is completely an operations role & doesn't involve sales

5–6 years of experience in operations
Proven leadership experience with exposure to sales coordination
Experience working in a start -up or fast -paced environment is preferred

Key Skills

Strong team leadership and people management
Cross -functional coordination and stakeholder management
Process improvement and operational excellence
KPI tracking and MIS reporting
Excellent communication and problem -solving skills

Technical Skills

Proficiency in Power BI for data visualization and reporting
Advanced knowledge of Microsoft Excel
Hands -on experience with Zoho CRM for sales tracking and pipeline management

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