Operations Officer

QUALITY MANAGEMENT SYSTEM

1. Planning

• Coordinate with operations officers to ensure full demand fulfilment from the Sales Team.


• Plan tank wagon unloading and receipt tank line-ups.


• Optimize utilization of resources and facilities including manpower, equipment, and fleet.


• Plan receipt and dispatch from tanks and sequence pump operations in coordination with Shift In charge.


• Ensure strict adherence to SOPs and work instructions during shifts.

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2. Demand Fulfilment

• Coordinate with stakeholders to meet full demand from Sales Team and OMCs.


• Initiate amendment requests in NIIMS to meet demand economically.


• Execute indents timely as per linkage plans.


• Ensure availability of quality fleet aligned with sales projections.


• Verify invoice correctness before dispatch (quantity, product, price, tax).


• Ensure TT loading follows laid-down procedures and checks.

3. Reconciliation

• Conduct daily dispatch reconciliation with OMCs.


• Monitor dispatches against MDP; stop dispatch if MDP quantity is exhausted and escalate to Operations Manager.


• Sign Product JC with OMCs at agreed frequency.


• Ensure error-free invoicing and quality checks as per IQCM.

4. Quality and Quantity Assurance

• Ensure product receipt meets IQCM, Product Acceptance Manual, and supplier specifications.


• Stop unloading/loading if quality deviations are observed.


• Reject TTs failing pre-load checks.


• Ensure proper hose connections and line-ups as per wagon product details.


• Conduct random dips to monitor bay performance.


• Verify density in invoice matches loading density.


• Retain samples and address Q&Q issues promptly.

5. Meter Monitoring & Ethanol Handling

• Monitor gantry meter performance; stop bay operations if abnormal variations are detected.


• Ensure proactive verification and maintenance of meters.


• Handle ethanol receipt, sampling, testing, unloading, and blending with MS.


• Reject ethanol not meeting mandatory QC requirements and escalate.

6. Management

• Implement systems, policies, and procedures during shifts to achieve operational targets.


• Take necessary deviations in coordination with Shift In charge for exceptional cases.


• Monitor meter performance and ensure product quality.


• Review lab analysis and take corrective actions as needed.


• Follow up on shift-wise implementation of systems and policies.

CUSTOMER SATISFACTION

7. Handling Customers

Ensure customer confidence and satisfaction.

Stop activities/loading not meeting customer expectations or agreed terms.

Address customer concerns promptly and take corrective actions.

Collect and act on regular customer feedback.

HSSE

8. HSSE Systems, Policies & Procedures

• Ensure adherence to safety and environmental procedures.


• Stop any activity violating SOPs or safety norms.


• Conduct regular training for TT crew and contract manpower.


• Participate in monthly safety timeouts, toolbox talks, mock drills, and incident reporting.


• Maintain logs and formats as per procedures.


• Ensure healthiness of fire water network, pump trials, and emergency readiness.


• Ensure VRU unit functionality and use of primary containment systems.


• Maintain drip-free operations across tank farm, gantry, rail siding, and pump house.


• Handle onsite emergencies in coordination with control room, tank farm, and installation teams.


• Maintain housekeeping across all operational areas.

COORDINATION

9. Internal & External Coordination

• Coordinate with transporters for fleet requirements.


• Liaise with OMCs for timely indent execution.


• Work with IT for SAP/NIIMS issue resolution.


• Coordinate with Sales and Logistics teams for fleet and indent planning.


• Engage with Indian Railways and statutory bodies for rake placement and compliance.

MAINTENANCE OF RECORD & WORK PERMIT

10. Documentation & Compliance

• Maintain records of tank wagon receipts and correspondence with Railways.


• Keep logbooks and documents aligned with IMS formats.


• Ensure implementation of work permit system for all maintenance and operational activities.

RAINING & DEVELOPMENT

11. Team Management

• Assign work activities and identify training needs.


• Ensure role clarity and provide on-the-job training.


• Evaluate competencies and coordinate training programs.


• Train SST contract staff and promote continuous skill development.

1. Qualification
   
   
   
   • Bachelor of Engineering with hands-on experience in POL depot operations.
   
   


2. Experience
   
   
   
   • Minimum 5 years relevant experience; total 7–8 years.