Operations Oversight Specialist

Job Title: Operations Oversight Specialist 

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Title:  Operations Oversight Specialist 

Location: Pune

Experience: 7 to 12 years

Job Summary: We are seeking a highly skilled and experienced Operations Oversight Specialist to join our Technology & Operations team. The ideal candidate will be responsible for overseeing incident and problem management, managing outsourced service providers, and ensuring compliance with various regulatory guidelines. This role requires a strategic thinker with strong analytical skills and the ability to collaborate effectively with various stakeholders.

Key Responsibilities:

• Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations.


• Manage outsourced service providers to ensure they meet performance and SLA’s.


• Provide oversight on customer support and other operational functions to ensure high-quality service delivery.


• Ensure the organization remains compliant with regulatory guidelines such as EBA, DORA, RBI, MAS, NYDFS, BSP, and others.


• Extensively collaborate with internal teams to develop and implement operations oversight policies and procedures as per regulatory requirements.


• Prepare and present reports on operations oversight and risk management to senior management.


• Stay updated on industry trends and regulatory changes related to operations oversight and risk management.

Qualifications:

• Bachelor's degree in a related field. Advanced degree preferred.


• Minimum of 7 years of experience in operations oversight, incident and problem management, or related fields.


• Strong understanding of regulatory guidelines and compliance requirements.


• Excellent analytical and problem-solving skills.


• Ability to communicate effectively with stakeholders at all levels.


• Proficiency in incident and problem management tools and methodologies.


• Strong organizational and project management skills.

Skills and Competencies:

• Strategic thinking and decision-making.


• Strong interpersonal and communication skills.


• Ability to work independently and as part of a team.


• Detail-oriented with a high level of accuracy.


• Ability to manage multiple priorities and meet deadlines.