Operations Processing Senior Associate

| Office Time | 6:00 AM - 7:0 PM (Rotational Shift), Monday-Saturday. Skeletal support for Saturday | Manage the engineer teams for all covered technologies Ability to lead, motivate, and develop people in the competence area Working experience in any ticketing tool (Remedy, Service Now etc.) Knowledge on asset management activities, IMAC, and hardware break/fix etc. Properly escalate unresolved issues to appropriate internal teams/Vendor Good working experience in word, excel and PowerPoint | Diploma or graduate degree, technical college or some college Good knowledge of IT operations, in particular IT operational processes and also in this team Conscious use of assertive, diplomatic and customer-oriented communication style Solution focused, constructive, self-managed attitude Willingness to take ownership for the work of the team Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team Strong knowledge on windows servers and client OS Good knowledge on active directory & domain policies | MCSE/MCPIT/Other server related certifications, ITIL trained is a plus