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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Specialist in India.
This role sits at the center of global market research project execution, ensuring that complex quantitative and qualitative studies are delivered accurately, on time, and in line with client expectations. You will be responsible for managing the sampling and operational execution of multiple live projects simultaneously, coordinating across project managers, fieldwork teams, and external partners. The position requires strong analytical thinking, attention to detail, and the ability to work in a fast-paced, deadline-driven environment. You will support end-to-end project setup activities including recruitment planning, link testing, translations, and survey deployment. Acting as a key operational link between teams, you will help ensure data quality, process efficiency, and client satisfaction. This is a highly coordinated and detail-oriented role ideal for professionals who thrive in structured, multi-project environments.
Accountabilities:
- Manage end-to-end operational execution of market research projects, ensuring accurate setup, recruitment, and delivery aligned with client specifications.
- Build and maintain sampling plans, ensuring optimal participant recruitment strategies across multiple concurrent studies.
- Coordinate project setup activities including survey programming support, link testing, translations, and fieldwork preparation.
- Monitor live projects, identify risks or delays, and proactively communicate updates to project managers and stakeholders.
- Collaborate with internal teams and external partners to ensure smooth execution of recruitment and fieldwork processes.
- Manage multiple live projects simultaneously while maintaining accuracy, timelines, and compliance with quality standards.
- Support reporting, data reconciliation, and operational tracking to ensure alignment with KPIs and client expectations.
- Participate in internal and client meetings, ensuring clear communication and alignment across all stakeholders.
Requirements:
- Bachelor’s degree in business, marketing, or related field, or equivalent professional experience.
- 1–4+ years of experience in operations, project coordination, market research, or similar analytical roles.
- Strong understanding of project management and/or market research methodologies, including sampling and recruitment processes.
- Excellent proficiency in Microsoft Excel and strong overall Microsoft Office skills.
- Strong organizational skills with the ability to manage multiple complex projects simultaneously.
- High attention to detail with a strong focus on accuracy and data quality.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a fast-paced, US shift–aligned environment.
Benefits:
- Remote work flexibility with structured US shift hours.
- Opportunity to work on global market research projects across multiple industries.
- Exposure to advanced research tools, sampling methodologies, and international clients.
- Career development in a highly analytical and process-driven environment.
- Collaborative, cross-functional global team structure.
- Strong emphasis on learning, operational excellence, and skill development.
- Opportunity to manage high-impact projects with measurable client outcomes.
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