Operations Support Coordinator - Performance Marketing

About Exly:

Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. 

We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Website: www.exlyapp.com

Requirements:

🔹 Client Relationship Management

• Act as the primary point of contact for clients, ensuring effective communication and relationship management.

• Provide timely and efficient resolution to client queries, demonstrating strong problem-solving skills.

• Gather client feedback and collaborate with internal teams to enhance service delivery and customer satisfaction.

🔹 Automation & Workflow Management

• Implement and manage automated email and WhatsApp communication to optimize client engagement.

• Continuously monitor and refine automation workflows for improved efficiency and user experience.

• Ensure seamless integration of automation tools with other business processes.

🔹 Strategy & Funnel Optimization

• Work closely with the marketing agency to co-design high-converting funnels.

• Analyze performance metrics and strategize improvements to enhance conversion rates.

• Stay updated with industry trends to implement best practices in digital marketing and automation.

🔹 Webinar Support & Backend Operations

• Assist the creator during live webinars, ensuring smooth execution and technical support.

• Manage backend operations, including audience engagement, troubleshooting, and follow-ups.

• Optimize webinar processes to maximize audience participation and conversion.

🔹 Data Management & Reporting

• Maintain accurate and up-to-date records of webinars, client interactions, and campaign performance.

• Generate reports and provide regular updates to the management team and the client.

• Leverage data insights to refine strategies and improve client engagement.

Qualification: 

• Exceptional Communication Skills – Strong verbal and written communication abilities to effectively engage with clients and stakeholders.

• Problem-Solving Mindset – Proactive approach to identifying and resolving challenges efficiently.

• Client Handling Expertise – Prior experience in client relationship management, ensuring high levels of satisfaction.

• Tech-Savvy & Analytical – Proficiency in MS Office, presentation tools, research skills, and data analysis.

• Team Player with Independence – Ability to work both independently and collaboratively in a dynamic, fast-paced environment.

Benefits:

We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!

• Work from Home

• Collaborative culture

• Vibrant and entrepreneurial work culture

• Healthcare insurance

• Career Growth opportunities