Operations Team Supervisor-OPS-CMS Operations

Kotak Mahindra Bank

Operations Management:

1. Market knowledge of Payment Products and applicable regulatory guidelines.


2. Product knowledge of NEFT, RTGS, Internal Transfers, IMPS


3. Processing of offline files through Different systems


4. Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS


5. Understanding of settlement process and reconciliation


6. End to end control checks during processing


7. Efficiently and diligently doing recon of Pool accounts


8. Publishing recon and other daily MIS to Senior Management


9. Liaising with IT, BSG teams for system issues


10. Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines. 


11. Activities to be done as per the process defined maker checker to be followed and no exception to be taken. 


12. Ensures effective customer service through timely delivery and efficient escalation management.


13. Following all set process and deviations if any are having requisite approvals.     


14. Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office

Key Responsibilities:

• Should have good understanding of Cash Management Services business.


• Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.


• Market knowledge of BBPS, UPI , API and payment gateway products.


• End to end understanding of the regulatory guidelines, various payment flows & reconciliations.


• Should able to handle new system requirements & UAT etc.


• Should have strong analytical skills & problem-solving ability. 


• Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.


• Ability to manage team

• Qualification – Graduate / Post-Graduate 

• Detail oriented and ability to multi-task 


• Good Interpersonal skills and ability to work in teams


• Excellent Communication Skills 


• Proficiency in MS-Office


• Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations


• 6-9 yrs of work experience.