Opportunity Engagement Lifecycle - Centre of Excellence - Level

Opportunity Engagement Lifecycle (OEL) – Centre of Excellence (CoE) – Level 1

The Opportunity Engagement Lifecycle (OEL) Centre of Excellence Level 1 is a professional role that supports the accurate and timely completion of operational tasks across client engagements. Working closely with Engagement Business Partners (EBPs), this role contributes to profitable growth and effective service delivery, while bringing fresh thinking, adaptability, and a continuous improvement mindset to the team.

Three focus Pillars of the role

Quality & Risk Management – Support early‑stage lifecycle activities: set up engagement/controls files; complete a sub‑set of non‑judgmental PACE tasks (fill in basic components and independence consultations); draft Statements of Work (SoWs); complete Working at Risk processes; prepare NDA, Risk Memo, and Ethical Wall Agreements; and archive projects in relevant systems.

Engagement Economics – Support the financial health of engagements by creating pricing plans, building and updating budgets, creating engagement codes, completing Estimate‑to‑Complete (ETC) processes, and managing code closure activities.

Working Capital – Support transactions and financial controls by processing and tracking supplier/subcontractor payments and preparing/issuing client invoices in line with engagement terms.

Your key responsibilities

• You will monitor and complete assigned tasks accurately and within agreed SLAs; mark tasks complete once fully actioned.


• Escalate any issues to the relevant EBP to enable timely resolution.


• Follow standard processes and suggest process improvements to support efficient working principles.


• Attend and contribute to CoE team calls to share knowledge, experience and best practice.


• Liaise with stakeholders and other teams to gather necessary inputs and share relevant information as needed.


• Actively participate in process changes, providing feedback and helping to embed new ways of working.


• Remain adaptable and open to shifting priorities, supporting the team in areas of greatest demand.

Skills and attributes for success

• Attention to detail and commitment to high quality.


• Co-ordination skills with the ability to complete tasks on an accurate and timely basis.


• Ability to plan, manage and prioritise work effectively.


• Ability to exercise good judgement – knowing when to flag issues and when to make own decisions.


• Good numerical and data analysis skills.


• Pro-active "can do" attitude, reliable team member with the ability to work effectively with others and share information readily.


• Curiosity and a continuous improvement mindset—willing to challenge the status quo and suggest better ways of working.


• Flexibility to adapt to changing processes, tools, or team priorities.

To qualify for the role you must have

• Experience gained in an administration/project management/customer service role.


• Evidence of knowledge of Microsoft systems and databases.


• Evidence of working well in a fast-paced environment.


• Evidence of problem solving.


• Evidence of good business writing skills.

Ideally, you’ll also have

Project management skills demonstrating the ability to plan and prioritise work, meet deadlines and monitor budgets.

What we look for

Highly motivated, good communicators who can effectively plan and prioritise their work. You will also need to be a team player who is not only looking to enhance their own career but recognises the value in developing others and strengthening the team. We’re especially interested in individuals who are adaptable, open to change, and eager to help shape how we work, bringing ideas forward and embracing change.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.


• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.


• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.


• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.