Ops Lead Retail Finance

Role Overview

The role will be responsible for end -to -end management of all retail finance operations across DriveX’s stores and digital channels. This role combines execution leadership with process ownership — ensuring high finance penetration, efficient coordination with lender partners, and real -time performance visibility. The person will operate with significant independence, working closely with sales and finance leadership to drive daily operations, reporting, and partner governance.

Key Responsibilities

1. Operational Leadership

• Lead and oversee all retail finance operations across stores and digital platforms.
  
• Ensure timely processing of finance cases from lead generation to disbursal.
  
• Drive adherence to SLAs, turnaround times, and documentation standards.
  

2. Monitoring & Performance Management

• Track daily case progress, identify bottlenecks, and ensure swift resolution.
  
• Build and manage dashboards for daily, weekly, and monthly performance visibility.
  
• Review finance penetration, approval ratios, and lender productivity with store and partner teams.
  

3. Partner Coordination & Relationship Management

• Act as primary operational interface for banks, NBFCs, and fin -tech lenders.
  
• Ensure consistency in partner communication, escalation handling, and SLA compliance.
  
• Co -create process improvements and pilot initiatives with partner institutions.
  

4. Reporting & Data Analytics

• Prepare periodic MIS and dashboards for sales and finance leadership.
  
• Analyze data to identify patterns in TAT, rejection reasons, and partner -level performance.
  
• Use insights to drive process improvements and enhance conversion rates.
  

5. Process Improvement & Governance

• Standardize finance operations across stores; introduce best practices and digital tracking tools.
  
• Work with internal teams (Tech, Sales Ops, Finance) to automate workflows.
  
• Maintain governance on compliance, documentation, and reconciliation.
  

Requirements

Qualifications & Experience

• Graduate / MBA with 10–12 years of experience in retail finance or lending operations, preferably in auto / two -wheeler / used vehicle finance.
  
• Proven experience managing end -to -end loan operations and cross -functional teams.
  
• Strong proficiency in Excel / Google Sheets; working knowledge of Power BI / Tableau preferred.
  
• Demonstrated ability to lead independently with strong follow -through and operational discipline.
  

Key Skills

• Ownership and execution excellence
  
• Analytical and reporting capability
  
• Partner and stakeholder management
  
• Process improvement mindset
  
• Strong communication and follow -up discipline