Optical & Network Support Engineer | DWDM, Fiber Optics, Carrier-Grade Infrastructure & Troubleshoot

Job Summary
Synechron is seeking an experienced Optical & Network Engineer to support carrier-grade optical transport networks, fiber infrastructure, and IP networking solutions. This role involves designing, configuring, troubleshooting, and optimizing DWDM/CWDM systems, supporting dark fiber remediation, and integrating network components within data centers and carrier environments. The ideal candidate will have hands-on experience with optical systems, fiber analysis, and routing protocols, playing a critical role in maintaining high network availability, performance, and security in large-scale enterprise or carrier environments.

Software Requirements
 

Required Software Proficiency:

• DWDM / CWDM technologies — in-depth understanding supporting deployment, troubleshooting, and optimization of optical networks

• Fiber-optic principles and infrastructure — comprehensive knowledge supporting installation, maintenance, and fault analysis

• OTDR testing tools (e.g., Fibre Testers) — experience in fiber span analysis, loss measurement, and dark fiber diagnosis

• Carrier-grade optical platforms: Adva FSP3000R7, Ciena 6500 — hands-on expertise managing, configuring, and troubleshooting these systems

• Networking: TCP/IP, VLANs, STP, OSPF, BGP — core protocol knowledge supporting network routing and segmentation supporting high availability

• Network management tools supporting monitoring, configuration, and fault detection

Preferred Software Skills:

• Support for high-availability network automation tools supporting configuration management and provisioning

• Experience with network security tools supporting ACLs, firewalls, and intrusion detection in optical networks

Overall Responsibilities

• Design, configure, and support DWDM/CWDM optical transport networks for enterprise or carrier environments

• Troubleshoot complex fiber and network issues, including span loss, fiber bends, dark fiber problems, and network outages

• Support system upgrades, firmware patches, and migrations to optimize network performance and reliability

• Collaborate with telecom carriers, network teams, and internal engineers to identify issues, support dark fiber remediation, and improve network resilience

• Manage and support IP routing, VLAN configurations, and layer 2/3 switching supporting high-availability environments

• Conduct fiber testing, diagnostics, and performance analysis supporting service level agreements (SLAs) and operational stability

• Develop and maintain documentation of network topology, configurations, and troubleshooting procedures

• Contribute to network security, compliance, and governance standards supporting enterprise policies and regulatory requirements

Technical Skills (By Category)

• Network & Optical Transport (Essential):

  • DWDM/CWDM systems (Adva FSP3000R7, Ciena 6500 or equivalents) supporting high-capacity optical transport

  • Fiber optic principles, OTDR testing, span analysis supporting physical layer troubleshooting

  • VLAN, STP, routing protocols (OSPF, BGP, TCP/IP) supporting Layer 2/3 network segmentation and routing support

• Tools & Monitoring:

  • Fibre testers, network analyzers supporting fiber health diagnostics

  • Network monitoring platforms supporting system health and incident detection

• Security & Governance:

  • Knowledge of security best practices supporting network access controls, encryption, and compliance standards (e.g., PCI DSS, ISO 27001)

Experience Requirements

• 7 to 9 years supporting large-scale optical and data network environments, including fiber, DWDM/CWDM systems, and optical transport infrastructure

• Proven experience configuring and troubleshooting carrier-grade optical platforms supporting high-availability services

• Strong background in fiber testing, dark fiber remediation, and network performance optimization

• Experience working in carrier or enterprise environments supporting regulated, high-availability services supporting SLA commitments

• Support experience with network security, access controls, and compliance standards supporting data confidentiality and integrity

Day-to-Day Activities

• Support physical layer fiber network deployment, troubleshooting, and performance evaluation of optical transport systems

• Conduct routine fiber testing, diagnostics, and fault isolation supporting dark fiber remediation and fiber health monitoring

• Configure and support high-capacity optical network equipment supporting enterprise and telecom workflows

• Support system upgrades, firmware updates, and migrations ensuring minimal downtime

• Monitor fiber and network performance, analyze incidents, and proactively take corrective actions

• Collaborate with carrier and internal network teams to troubleshoot and resolve complex network issues

• Maintain documentation for network topology, fiber diagnostics, and configuration records

• Support security and compliance initiatives supporting regulatory standards and operational resilience

Qualifications

• Bachelor’s degree in Electrical Engineering, Telecom, Network Engineering, or a related technical field

• 7+ years supporting carrier-grade fiber optic networks, DWDM/CWDM systems, or large enterprise optical environments

• Support certifications such as CWNP, Cisco CCNP Routing & Switching, or carrier-specific technical certifications preferred

• Proven experience supporting dark fiber remediation, high-capacity high-availability optical networks, and fiber diagnostics supported by industry standards

Professional Competencies

• Strong troubleshooting and analytical skills supporting physical layer and network issues

• Leadership and team management skills supporting complex transition projects and operational support

• Effective communication and stakeholder engagement skills supporting internal teams and external carriers

• Adaptability supporting evolving fiber optics technologies, security standards, and industry regulations

• Organizational ability to document network topology, diagnostics, and operational procedures

• Proactive problem-solving skills supporting network stability, security, and performance in high-pressure environments

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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