Oracle OCCAS Technical Consultant

Role Overview

We are looking for an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant to support pre-sales and solution architecture for large-scale call centers. The ideal candidate will have expertise in Oracle OCCAS, SBC (Session Border Controller), SIPREC, voice traffic filtering, deepfake detection, Senttimate integration, observability, and security. This role involves understanding customer requirements, designing high-level technical solutions, and demonstrating advanced call center technologies.

Key Responsibilities

    Engage with call center prospects to assess business and technical needs.

    Design and propose OCCAS-based solutions integrating:

    Oracle SBC for secure call handling and traffic filtering.

    SIPREC for call recording and compliance.

    Mutare & Deepfake detection for fraud prevention.

    Senttimate for sentiment analysis and AI-driven insights.

    Voice traffic filtering & observability for security and performance monitoring.

    Deliver technical presentations, RFP responses, and PoCs.

    Define API integrations, middleware strategies, and scalable architectures.

    Collaborate with sales, product, and development teams to align solutions with customer needs.

    Stay updated on AI-driven voice analysis, security, and cloud contact center innovations.

Required Skills & Experience

    Strong expertise in Oracle OCCAS, Oracle SBC, SIPREC, SIP, IMS, and VoIP.

    Experience with IVR, ACD, CTI, SIP trunking and security best practices.

    Knowledge of voice traffic filtering, observability, fraud detection, and deepfake prevention.

    Ability to translate business needs into advanced technical solutions in pre-sales.

    Excellent communication, stakeholder engagement, and problem-solving skills.