Order Administration Analyst

Job Responsibilities:

• Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimble's order management systems.

• Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

• Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

• Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.

• Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.  

• Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.

• Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.

• Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

Qualifications & Experience: 

• Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus.

• Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.

• Strong organizational skills, attention to detail and accuracy in data entry and order processing.

• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.

• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

• Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

• Experience with a top tier Enterprise resource planning (ERP) system a plus.

• Familiarity with Salesforce CRM systems and other relevant software applications a plus.

• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.

• Multi-lingual always a plus: some global regional language requirements may apply based on location