Order Management

Job Summary:

We are seeking a detail -oriented
and customer -focused Order Management Executive to manage the end -to -end
order fulfilment process, ensuring accurate order processing, timely
deliveries, and exceptional customer service. The successful candidate will
coordinate with clients, vendors, warehouse teams, and logistics providers to
ensure smooth order execution while maintaining high levels of accuracy,
efficiency, and customer satisfaction.

Key Responsibilities

Order Processing &
Administration

• Receive, review, and process customer orders
  through various channels, including email, phone, and online platforms.
  
• Verify order details, pricing, product
  configurations, and delivery requirements before processing.
  
• Ensure all orders are accurately entered into the
  system and processed within established timelines.
  
• Maintain and update order records, customer
  information, and transaction details.
  

Customer Service &
Communication

• Serve as the primary point of contact for clients
  regarding order -related inquiries.
  
• Provide regular updates on order status, delivery
  schedules, and shipment tracking information.
  
• Address customer concerns, resolve issues promptly,
  and ensure a positive customer experience.
  
• Build and maintain strong relationships with
  customers through professional communication and support.
  

Vendor & Logistics
Coordination

• Liaise with vendors and suppliers to confirm order
  requirements and product availability.
  
• Coordinate order pickups, deliveries, and
  transportation logistics.
  
• Track shipments and proactively resolve any
  delivery delays or discrepancies.
  
• Ensure orders are delivered on time and in
  accordance with customer expectations.
  

Inventory & Supply
Coordination

• Monitor inventory levels and stock availability.
  
• Coordinate with warehouse personnel to ensure
  sufficient stock is available to meet customer demand.
  
• Support inventory planning activities by
  identifying potential stock shortages or replenishment needs.
  
• Assist in maintaining accurate inventory records
  and reporting.
  

Quality Control &
Compliance

• Conduct quality checks on incoming and outgoing
  orders to ensure compliance with customer specifications and company
  standards.
  
• Verify the accuracy of order documentation,
  invoices, delivery notes, and shipment records.
  
• Ensure adherence to company policies, procedures,
  and operational guidelines.
  

Financial & Documentation
Support

• Prepare and review quotations, invoices, and
  related documentation.
  
• Support invoicing, payment follow -ups, and accounts
  receivable processes.
  
• Ensure accuracy in financial and transactional
  records.
  
• Maintain organized documentation for audit and
  reporting purposes.
  

Process Improvement

• Identify opportunities to improve order management
  processes, customer service, and operational efficiency.
  
• Recommend solutions to streamline workflows and
  reduce processing errors.
  
• Support the implementation of process enhancements
  and best practices.
  

Additional Responsibilities

• Perform ad -hoc administrative and operational tasks
  as assigned by management.
  

Qualifications & Experience

• Bachelor's Degree or Diploma in Business
  Administration, Logistics, Supply Chain, Commerce, or a related field.
  
• Minimum 2 -3 years of experience in order
  management, sales administration, logistics coordination, customer
  service, or a related role.
  
• Experience working with ERP systems and order
  management software is an advantage.
  

Required Skills

• Strong written and verbal communication skills,
  particularly for professional email correspondence.
  
• Excellent organizational and multitasking
  abilities.
  
• Strong attention to detail and accuracy.
  
• Ability to work under pressure and manage multiple
  priorities simultaneously.
  
• Knowledge of order processing, logistics, inventory
  management, and customer service principles.
  
• Understanding of financial processes including
  invoicing, payments, and accounts receivable.
  
• Ability to understand product specifications and
  configurations.
  
• Proficiency in Microsoft Office applications,
  particularly Excel and Outlook.
  
• Strong problem -solving and coordination skills.
  

Requirements

Qualifications & Experience

• Bachelor's Degree or Diploma in Business
  Administration, Logistics, Supply Chain, Commerce, or a related field.
  
• Minimum 2 -3 years of experience in order
  management, sales administration, logistics coordination, customer
  service, or a related role.
  
• Experience working with ERP systems and order
  management software is an advantage.
  

Required Skills

• Strong written and verbal communication skills,
  particularly for professional email correspondence.
  
• Excellent organizational and multitasking
  abilities.
  
• Strong attention to detail and accuracy.
  
• Ability to work under pressure and manage multiple
  priorities simultaneously.
  
• Knowledge of order processing, logistics, inventory
  management, and customer service principles.
  
• Understanding of financial processes including
  invoicing, payments, and accounts receivable.
  
• Ability to understand product specifications and
  configurations.
  
• Proficiency in Microsoft Office applications,
  particularly Excel and Outlook.
  
• Strong problem -solving and coordination skills.