Order Management Analyst

Shift Timings: Night Shift (4 PM – 1 AM IST)

Job Summary:

We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation.

Key Responsibilities:

• Effective management of order management processes, ensuring efficiency and accuracy.


• Oversee end-to-end order processing, including order form validation, invoicing and cash application.


• Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting.


• Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies.


• Identify and implement process automation opportunities to streamline operations.


• Manage order-related escalations, troubleshoot issues, and implement corrective actions.


• Manage accounts receivable mailbox and customer portal. 


• Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency.


• Ensure compliance with company policies, industry standards, and regulatory requirements.


• Drive system enhancements and data governance initiatives to support business scalability.

Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Supply Chain, or a related field.


• 5+ years of experience in the OTC (Order to Cash) Process.


• Experience working in a startup or high-growth environment, with exposure to process development.


• Strong background in master data management, data cleanup, and system optimization.


• Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms.


• Strong analytical skills with the ability to interpret data and drive decision-making.


• Excellent communication, leadership, and stakeholder management skills.


• Ability to work in a fast-paced, evolving environment with minimal supervision.


• Experience handling night shift operations is a plus.