Order Management & Billing Specialist

We are looking for an Order Management & Billing Specialist for our Bangalore office. This role is responsible to ensure accurate and timely management of orders and credits from sales through to invoicing working closely with our internal Sales, Support, Billing and Collections teams. The successful candidate will be expected to follow Clarivate’ s order processing and billing policies and procedures and is a team play.er with the ability to work across departments

About You – experience, education, skills, and accomplishments  

• University level degree or equivalent required, experience in finance or accounting would be preferred.
• Minimum 1-year direct experience preferred with order to cash, billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system.  
• Good overall business knowledge.
• Good knowledge of Order Management processes and business systems including SFDC preferable.
• Effective communication skills.

• Excellent organizational and time management skills.
• Research skills and able to work on own initiative. 

It would be great if you also had . . .  

• Proficiency in Salesforce.com and NetSuite is highly recommended.
• Excellent organizational and time management skills 
• Research skills and able to work on own initiative. 
• Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance.  
• Keen for new experience, responsibility, and accountability.  
• Able to get on with others and be a team-player.   

What will you be doing in this role? 

• To manage the daily handling of Orders and Credits, ensuring accuracy and timeliness in current order to cash workflow.
• Handling order/Invoice/credit requests.  

• Manage internal queries via Saleforce.com (SFDC) Case Management functionality. 
• To liaise with other internal departments to resolve issues in a timely manner via meetings (phone or face to face) or SFDC Case Management functionality. 
• To ensure that system & operational issues are communicated appropriately. 
• Maintain knowledge of both Sales and Order Management & Billing
• Assist with department and company projects and initiatives.  
• Assist with system user acceptance testing

About the Team   

Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our management, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.

Hours of Work  

• Timing- Flexible (9AM to 1AM)
• Work mode-Hybrid (As per business requirement)

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.