Order Management Supervisor - Aftermarket

We are materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over the world.

We are a global company with locations in over 50 countries, and we employ approximately 36,000 people worldwide. 

We provide branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. We design and manufacture a wide variety of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital and improve customers’ product performance.  

We lead in serving a vast array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.

Learn more at www.averydennison.com

ABOUT YOUR ROLE:

• Responsible for the overall arrangement of the OM team;
• Work with Customer Service and other related departments to improve the existing process;
• Participate in interviews to select talents and workout development plans for the team;
• Develop improvement plans to improve the quality and efficiency of the OM team;
• Statistically analyze the business quality and performance of the team;
• Actively participate in and carry out various types of improvement projects of the company;"                                        

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for the overall arrangement of the OM team, leading and training the OM team to process customer orders timely and accuratly; Timely coordination and processing with other departments regarding relative order information issues;
• Handle customer complaints, develop improvement plans, and improve the quality and efficiency of the OM team;
• In case of order processing problems, communicate with customer service or related departments to fix the problems; Report the problems or difficulties to the supervisor in time and actively seek solutions.
• Reasonably allocate the tasks, manage the attendance and performance of team members ; 
• Provide on the job training and coaching for new commers;
• Assist the supervisor to compile and update the order entry work guidelines in time, and organize training to the team.
• Assist the supervisor to analyze  the reasons for customer complaints, work out and impliment the improvement actions;
• Promptly deliver various important information to employees,  supervise and implement company policies within the department;
• Responsible for the management in employee discipline and performance, 5S, safety, equipment status, efficiency.
• Product quality and visual management, leading the team to achieve the KPI.
• Actively participate in the company’s basic knowledge of ISO9001, FSC, EHS and related training. Lead the team to work according to the relative procedures and guidelines.
• Actively participate the various improvement projects. Drive
• continue improvement actions to achieve the business goals  (service level, quality cost control, etc.)
• Follow up other tasks arranged by the manager.                

• College graduate or above,
• Expert level English written & verbal communication
• Digital fluency required, Proficiency in computer operation and MS office, good at data analysis;
• More than three years of relevant work experience, two years of relevant management experience;
• Quick and careful learner, can work efficiently and effectively

Competency:

• Strong teamwork spirit, mature;
• Good communication, coordination and team management skills ;
• Customer-oriented;
• Problem analysis and solving ability;
• Good sense of continue improvement and can drive results"