Order to Cash Analyst

Job Title

Order to Cash (OTC) Analyst

Location

Mumbai / Navi Mumbai

Function

Finance Operations – Order to Cash

Reporting Line

Reports to Order to Cash Manager

Team & Structure

The role sits within a growing global Order to Cash team of 9, with established delivery centres in Mumbai/Navi Mumbai, Mexico, and Bucharest. The team supports a global customer base and works closely with Sales, Operations, Project Management, and Finance stakeholders.

Role Purpose

The Order to Cash Analyst will support end-to-end OTC activities for a global organisation. The role requires a solid foundation in finance operations and Order to Cash processes, with the opportunity to broaden skills, gain exposure to global stakeholders, and contribute to process and systems transformation as the function continues to evolve.

Key Responsibilities

Order Management & Billing

• Review sales orders to ensure accuracy, completeness, and compliance with billing and revenue recognition requirements
• Process sales orders through fulfilment in line with contractual terms and internal controls
• Create customer sales invoices and upload invoices to customer billing portals
• Monitor, review, and manage unbilled invoices and unbilled revenue balances
• Support intercompany billing activities

Revenue & Audit Support

• Collect, review, and retain evidence to support project milestone completion and revenue recognition
• Support revenue processes in line with company accounting policies
• Assist with internal and external audits, including documentation, reconciliations, and audit queries

Cash Application & Collections Support

• Apply customer payments accurately and in a timely manner
• Support collections activities, including customer queries and dispute resolution
• Partner with Credit and Collections teams to resolve billing and payment issues

Stakeholder Collaboration

• Work cross-functionally with Sales, Project Management, Operations, and Finance teams
• Act as a key point of contact for OTC-related operational queries
• Collaborate with global OTC teams in Mexico and Bucharest to ensure consistency and best practice

Systems & Continuous Improvement

• Participate in system testing and user acceptance testing (UAT) as financial systems evolve
• Support ERP and finance system transformation initiatives
• Identify and contribute to process improvements to drive efficiency, accuracy, and control

What’s in it for you?

• An opportunity to continue developing your finance career within a successful and growing global organisation
• Be part of a newly established and expanding Order to Cash team, offering strong visibility and the chance to make a meaningful impact
• Broaden your experience across end-to-end Order to Cash processes in a global finance operations environment
• A strong focus on professional development and skill enhancement, with opportunities to grow within the company
• Hands-on exposure to an ERP and finance systems transformation, building valuable systems and automation experience
• Opportunity to work with cross-functional and international stakeholders across multiple regions
• Clear potential for career progression as the finance operations function and global footprint continue to expand

Skills & Experience

Essential

• 2+ years’ experience in Order to Cash, Finance Operations, or a related finance role
• Working knowledge of:
  • Order management and fulfilment
  • Sales order review and billing
  • Unbilled revenue and invoice management
  • Cash application and collections support
• Experience working in a global or shared services environment
• Exposure to ERP systems (e.g. SAP, Oracle, NetSuite, or similar)
• Strong attention to detail with good analytical skills

Desirable

• Experience supporting system implementations or UAT testing
• Exposure to intercompany accounting
• Experience supporting internal or external audits
• Continuous improvement or process optimisation experience

Shift Timings - 11 AM - 8 PM

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

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We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
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As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

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