P&C Delivery Compliance Principal

Company : Ntt Corp

Job Type : Full Time

India

Number of Applicants

000+

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Job Description - P&C Delivery Compliance Principal

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Principal Global Business Operations Specialist is a highly skilled subject matter expert, responsible for managing and providing expertise on the delivery of Global Business Services (GBS) services and achieves exceptional customer service, in line with GBS strategy.

Key responsibilities:

Builds effective relationships with GBS customers.
Promotes a shared ethos of customer focus and service excellence.
Ensures service agreements are clearly understood and upheld.
Holds regular review meetings with internal and external stakeholders and ensures regular communication of status.
Employs a data-driven approach to performance management. Converts CPIs, KPIs and GPIs reporting into actionable items with assigned owners.
Establishes and manages agreed SLAs with GBS customers.
Reports regularly to stakeholders on performance metrics including KPIs.
Acts as the point of escalation to resolve issues and complaints.
Support continuous improvement and organisation development activities.
Works collaboratively to achieve process excellence and strong compliance.
Supports resolution of process issues.
Drives innovation in collaboration with process owners and business to achieve efficiencies and keep up with market trends.
Coordinates changes with Service Providers (e.g. directing the change management process and executing Change Board meetings).

To thrive in this role, you need to have:

Advanced broad knowledge in one or more of the following functions (Finance, HR, opportunity-to-cash, source-to-pay).
Excellent understanding and experience of data-led management.
Excellent interpersonal skills able to build effective relationships with key stakeholders.
Conflict management and negotiation (overcomes obstacles to find mutual solutions).
Customer focus (dedicated to meeting the expectations and requirements of customers).
Problem solving (creative in identifying pragmatic solutions).
Process management (committed to continuous improvement).
Fluent written and verbal communication and presentation skills (able to convey ideas concisely and persuasively).
Willingness to work in a global environment where travel maybe required.

Academic qualifications and certifications:

Bachelor’s degree in business management or engineering or a related field preferred.

Required experience:

Extended experience managing outsourced service delivery in a Global organization.
Extended experience in project management.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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P&C Delivery Compliance Principal

Job Description - P&C Delivery Compliance Principal

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