P&C Insurance - Voice Process || Noida

Summary

Responsibilities

• Manage inbound and outbound customer calls with professionalism and efficiency
  
• Provide accurate, timely, and compliant information to resolve customer queries
  
• Maintain consistent service quality and uphold customer satisfaction metrics
  
• Adhere strictly to defined processes, compliance guidelines, and quality assurance standards
  
• Accurately document call interactions and follow up on pending actions as required
  

• For Process Executive (PE – Entry Level):
  
  • 0–1 year of experience (freshers welcome)
    
  • Excellent verbal communication skills in English
    
  • Ability to work effectively in a target -driven, high -volume environment
    

• For Senior Process Executive (SPE – Mid -Level):
  
  • 1–4 years of experience in International BPO (Voice Process)
    
  • Proven track record in handling customer queries in insurance, banking, or related domains
    
  • Strong communication, problem -solving, and interpersonal skills
    

• For Subject Matter Expert (SME – Senior -Level):
  
  • 5–9 years of experience in International BPO (Voice Process)
    
  • Deep expertise in Property & Casualty insurance operations
    
  • Demonstrated leadership, mentoring, and process improvement capabilities
    

Preferred Domains

• Property & Casualty Insurance
  
• Banking
  
• Healthcare
  
• Finance
  
• Customer Support
  
• Travel
  

Notice Period

• PE: Immediate joiners preferred
  
• SPE & SME: 0–60 days
  

Additional Requirements

• Must be available and comfortable working during US shift hours
  
• Exceptional verbal communication skills are mandatory (average proficiency will not be considered)
  
• Ability to thrive in a fast -paced, performance -oriented environment with clear targets and accountability