Partner Incentives Operations Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

ServiceNow is seeking a highly qualified Partner Incentives Operations Specialist to execute the following responsibilities:

• Handle operational implementations of new Incentive programs
• Manage the day-to-day payments processing, flow of funds and reconciliation work
• Bring qualitative and quantitative feedback from partners and internal team to team to help decision-making
• Partner with multiple cross functional teams including legal, compliance, programs, Accounts payable and Revenue teams
• Utilizes all available information to choose the best solution and resolve Partner concerns. Own and follow through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.

Our ideal candidate:

• 6+ yrs of professional working experience within partner or customer management  
• Knowledge on Partner Incentives is a must
• Excellent analysis and excel skills
• Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced business
• Excellent problem resolution skills
• Demonstrated ability to meet deadlines and deliver results with high quality
• High energy with the capability to multi‐task in a dynamic, rapidly growing organization.
• Must have a collaborative working style and must work well in a team environment.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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