Partner Service Associate

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Learn more at www.stradaglobal.com

•Act as First point of escalation for payroll queries.

•Handle all the non-Payroll related tickets under the correct function .

•Mass upload, master data processing in hrX  (only if applicable)

•Exchange event monitoring (only for hrXclients)

•Manager RCA - Arrange RCAs. validate quality Etc

•LVMS or BO reports to ensure all the ticket are close on time by TPV

•Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook  

•Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

•Check Client/Strada CSW/SOW for compliance

•Check Strada/TPV CSW/SOW for compliance

•Notify PSM on Change Requests raised

•Apply the CR process as per VPS standard process

•SPOC for TPV´s

•First Escalation point for Clients.

•Initiate SI process

•Perform SOC1 Controls

•Participate in Hyper care calls

•Collaboration with Project Manager, PSM and OA team for Integration Support etc

•Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition)

•Manage regular Operations calls (Corrections call/Post-payroll call etc)

•Prepare post payroll Review Deck.

•Manages Operational Plan to track actions/issues.

•Manage issues that need to be escalated - TPV related

•Ensure adherence to all agreed schedules as per SOWfor Client/TPV

•Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.

Qualification

.Any Graduate with 1 Year exp in HRO functions

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.