Partner Success Executive

Job Summary

Key Responsibilities

• Act as the primary liaison for assigned partners, ensuring smooth day-to-day operations and relationship management.
• Monitor partner performance against agreed Service Level Agreements (SLAs) and address any deviations proactively.
• Coordinate with internal teams (Operations, Compliance, Product, Finance, etc.) in terms of Partner Success-related matters to resolve escalations and ensure timely service delivery.
• Conduct corridor health-checks, feasibility studies, and performance evaluations to identify opportunities for improvement and growth.
• Support the execution of strategic initiatives, new corridor launches, and partnership expansion plans.
• Build strong, trust-based relationships with partners by understanding their needs and aligning solutions to deliver mutual value.
• Stay updated on remittance market trends, compliance requirements, and sending & payout side network developments to inform decision-making and partner strategies.
• Prepare regular reports and insights for management on partnership performance, risks, and opportunities.
• Drive continuous process improvements and operational excellence within the partner ecosystem.

Required Qualifications & Skills

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Strong understanding of remittance services, financial partnerships, and sending-side networks.
• Excellent verbal and written communication skills for effective partner engagement and cross-team coordination.
• Strong analytical skills with the ability to conduct feasibility studies, evaluate corridor performance, and provide data-driven insights.
• Proven ability to multitask and manage multiple partnerships and priorities simultaneously.
• Knowledge of send corridors, remittance compliance, and international money transfer market trends is a strong plus.