Partner Success Executive, Retailer Onboarding

PandaWalls Partner Programme · Bhubaneswar, Odisha · Full-time · 2 openings

The job in one line

You call hardware and plywood dealers who want to sell wallpaper from their counter, get their online store live within 48 hours, and stay with them until their first customer orders.

Where you fit

Magicdecor is a Pidilite Ventures-backed wall decor brand. We make custom-sized wallpaper and deliver and install it in 100+ cities. We also run PandaWalls: a platform that gives any retailer their own branded online wallpaper store, with zero stock to hold. The dealer shows a customer a wallpaper on their own wall from a phone, places the order, and we print, deliver and install.

Through a partner programme, hardware and plywood dealers (most of them in Hyderabad) land on a page where they can claim a store. In the first ten weeks, 105 dealers landed. 61 agreed to share their details. 13 completed the form. 5 stores went live. 0 orders were placed.

That last number is why this role exists. The page does its job. What's missing is a person who picks up the phone the same day, walks the dealer through to a live store, and stays with them until their first order lands. That's you. Two of you, in fact, sitting with us in Bhubaneswar.

Bhubaneswar (office-based, HQ) · 2 positions, start immediately · 1 to 4 years in sales, onboarding or dealer-facing work · Telugu + Hindi spoken, with English for the CRM

What you'll do every day

• Call every dealer who shares their details with us, the same day. Their name, shop and number are already in your CRM queue when you sit down in the morning.
• Finish what they started. 13 dealers right now have half-filled forms saved. You complete them on a call and get the store activated within 48 hours.
• Walk a newly live dealer through their store on WhatsApp: how to share the link, how to show a customer a wallpaper on their wall from the phone, how to place an order for a walk-in customer and collect payment.
• Follow up until the first order, then the second. A store with no orders after four weeks is your problem to solve, not a line in a report.
• Record every call outcome in the CRM with a reason and a date. Our weekly partner report is built from what you write down, so "spoke, will call back" isn't an outcome.
• Tell the product team what dealers actually say. If three dealers in a week ask the same question on the page, we fix the page.

A normal week

Monday morning. 9 new dealers signed up over the weekend. You call all 9 before lunch. 4 pick up, 2 want a call back after 6pm, 3 don't answer (you WhatsApp them and log it).

Wednesday. A plywood dealer in Kukatpally activated on Monday and hasn't shared his store link yet. You get on a call, help him post it to his customer WhatsApp group, and send him the counter poster with the QR code.

Friday. You review the week with Sidd: how many called, how many activated, how many ordered, and the three things dealers kept asking.

Who does well here

• You've sold or supported something to shopkeepers, dealers or small business owners, and you like them. Hardware and plywood counters in Hyderabad are where most of our dealers are.
• You speak Telugu and Hindi comfortably on the phone. Odia is a bonus for the office, not a requirement.
• You're organised about follow-ups. You'd rather call a dealer back when you said you would than send a long message.
• You're comfortable with a CRM, WhatsApp Business and a smartphone app, and you don't need a manual to learn a new one.
• You tell the truth about what's working and what isn't, including when the reason a dealer said no is something we built.

What you get

• A fixed monthly salary plus an activation and first-order incentive per dealer. We'll share the numbers on the first call.
• A desk at Magicdecor's Bhubaneswar office, with the founder and the product team in the same room.
• Real dealers and numbers you'll see every week. Your work shows up in the weekly report that goes to our partner.
• Room to grow into leading the dealer-success team as the programme expands beyond Hyderabad.

How to apply

Hit Apply and upload your CV. Add three lines on the last time you helped a small business owner do something new. We reply to everyone within a week. Shortlisted candidates do one 20-minute call with Sidd and then a live exercise: a real dealer, on the phone, with you.

Magicdecor® is the brand of Printpanda India Private Limited, Bhubaneswar. PandaWalls is our partner-store platform. We hire on ability and attitude; everyone is welcome to apply.