Partner Success Manager

Hey — I’m Shail, co-founder & CEO at Flent 👋🏼

Along with the hundred other things on my plate as a founder, I also lead our supply growth efforts.

If I had to sum up what the supply team is really responsible for, I’d say this — we're building the most trustworthy property management company in India.

That word — trust — is everything here.

Because this is not a normal market. Landlords in India have been through a lot. They’ve dealt with brokers who ghost them, tenants who disappear overnight, and platforms that overpromise and underdeliver. Which is why most of them are hesitant to consider a property management company in the first place.

And it makes sense — if you lose ₹100 to a scam, it’s annoying. But if you’ve handed over your ₹2 crore asset and something goes wrong, that hits differently. So the work we do on supply is really about rebuilding that trust. Brick by brick. Call by call. Home by home.

So just to sum it up, our job is to move the needle on the five AARRR metrics — Awareness, Activation, Retention, Revenue, and Referral — all for landlords.

About the Role

At Flent, our value proposition to landlords is pretty straightforward — we offer rental guarantees, high-quality tenants, and complete property management. Honestly, it sells itself. If you're a homeowner, there's very little reason not to work with us.

But here’s the thing — rental guarantees aren’t a moat. Anyone with capital can replicate that. What actually builds long-term trust is what happens after the papers are signed.

That’s where this role comes in.

As a Partner Success Manager, your job is to make sure every landlord feels confident, informed, and cared for — not just on Day 1, but throughout their journey with us. You’ll be the go-to person for our homeowners, solving issues, answering questions, and proactively thinking about how to improve their experience.

A lot of this work might not sound glamorous. It’s continuous improvements, small optimizations, and tight follow-through. But over time, your work will directly impact landlord retention, referrals, and NPS. That’s how we build a brand landlords trust for 10 years — not just one.

What you’ll broadly do:

• Own end-to-end landlord experience
  Take complete ownership of how landlords experience Flent — from the first onboarding call to renewals and everything in between. You’ll be their go-to person and internal advocate.

• Solve problems, proactively
  Resolve issues quickly, without waiting to be told. You'll work across teams (ops, design, product, CX) to make sure every interaction is smooth and every promise is kept.

• Drive retention and long-term love
  Own the budget and strategy for making landlords feel valued. Design initiatives — from small gestures to system-level improvements — that go beyond just managing homes and actually strengthen loyalty, trust, and NPS.

• Help design and justify our pricing
  As we move towards a paid model for landlords, you’ll play a key role in shaping the value proposition. From defining what’s included, to handling objections and communicating the "why" — you’ll help ensure the fee feels fair, clear, and well-earned.

• Be the voice of the landlord
  Capture feedback across every stage of the journey and bring it back into the org. You’ll work with product, ops, and even leadership to make sure we’re always getting better at serving our partners.

What your day-to-day will look like:

• Owning landlord onboarding — welcoming new partners, setting expectations, walking them through key milestones, and making sure their first impression of Flent is smooth, clear, and confidence-building

• Collaborating with product, CX, and design to improve comms, app journeys, and key landlord touchpoints

• Planning & executing delight moments — small gestures or surprise upgrades that increase stickiness and goodwill

• Working with ops team to close loops on ongoing property issues — ensuring SLAs are met and expectations are managed

• Maintaining dashboards or trackers that reflect landlord health, sentiment, and action items

• Managing renewals end-to-end — from reviewing upcoming expiries and nudging landlords early, to coordinating paperwork, agreements, and internal follow-through to get everything closed smoothly

• Running feedback calls with landlords to understand friction points, improvement areas, and satisfaction gaps

We’re looking for someone who:

• Is thick-skinned — you’re not rattled by tough conversations or last-minute escalations

• Has 2–4 years of experience in sales, customer success, or account management roles — ideally in B2B or consumer-facing environments

• Is extremely diligent and detail-oriented — you follow through, catch misses, and don’t let things slip

• Is okay with being on-ground when needed — whether it’s meeting a landlord or checking in on a property

• Is comfortable working cross-functionally — you’ll need to coordinate with ops, design, product, CX, and sometimes even legal

• Thrives in vague, fast-paced environments — where priorities shift, answers aren’t always obvious, and structure is still being built

Educational background doesn’t matter to us. What does is your attitude, your ability to take ownership, and your willingness to do what it takes to make landlords feel taken care of.

Apply now if you feel you are ready for your next challenge!