Partner Technical Enablement Manager

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Career
Partner Technical Enablement Manager (PTEM) in Palo Alto Networks GCSD is responsible fordriving technical enablement initiatives for Support Delivery Partners (SDPs) and serving as the interface with the Center of Excellence (COE) globally. This role focuses on training, skill development, and process optimization to enhance the capabilities of Partner Technical Support Engineers (TSEs). The ideal candidate is a collaborative self-starter with strong communication skills, capable of developing and executing training programs for Palo Alto Networks' Enterprise and Cloud solutions. They should have a strong understanding of network security, virtualization, cloud technologies, and technical support best practices.
Your Impact
Establish and serve as the technical liaison between Palo Alto Networks and the Support Delivery Partners
Serve as the primary representative of TAC, collaborating with the Training Council and other stakeholders to drive the technical enablement of engineers for both existing and new products
Identify technical gaps and trends to develop targeted training initiatives
Lead technical enablement initiatives for Support engineers, aligning with Global Customer Support Delivery objectives
Oversee the continuous refinement of the new-hire training curriculum. The candidate will be responsible for technical enablement for TSEs in production
The candidate will be responsible for regular technical assessments for new Support/SDP opportunities and role changes
The candidate will identify technical gaps and trends to create and deliver training
Review and participate in discussions for customer feedback/escalations/T3 concerns
Facilitate regular technical discussions, including Tek-Talks and case swarming sessions, to enhance knowledge sharing
Develop processes and tools for technical upskilling of support engineers
Liaise with the badged team/Training council for driving new feature-related training within support
Manage Quality and Efficiency of support engineers engagement with Engineering. Identify trends for enablement through JIRA quality and usage of App Studio and P2 Inline JIRA processes

Qualifications

Your Experience
This position is for a staff employee at PANW and requires full-time in-office work out of Palo Alto Networks, India-Bangalore
Bachelor's degree in Computer Networks or equivalent experience
5+ years of experience in network security TAC, technical training and enablement
PAN-OS trained, PCNSE Certified and hands on experience working in Palo Alto Networks TAC
Excellent knowledge and understanding of Next Generation Firewall, Virtualization platforms and Cloud products like Prisma Access and Cortex XDR
Strong background in training development and delivery, leveraging various learning methodologies.
Prior experience in content development and training delivery (optional)
The candidate should have prior experience in planning, executing & driving backlog reduction/TTR/Escalation exercise for a team
Critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.
Excellent verbal and written communication skills with a talent for building rapport. Strong presentation skills and ability to work with diverse teams

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.