Partnership and Alliance Manager

This role is for one of the Weekday's clients

Salary range: Rs 1100000 - Rs 2000000 (ie INR 11-20 LPA)

Min Experience: 5 years

Location: Delhi

JobType: full-time

The Partnership & Alliance Manager will be responsible for building, governing, and scaling a reliable partner ecosystem across multiple regions. This role focuses on vendor onboarding, commercial negotiations, service-level governance, compliance management, and cross-functional coordination to ensure high-quality, safe, and cost-effective operations.

Key Responsibilities

Partner Acquisition & Supply Development

• Identify, evaluate, and onboard partners in line with phased supply expansion plans.
• Negotiate commercial agreements including MoUs, rate cards, inventory allotments/blocks, cancellation policies, and payment terms.
• Build long-term, scalable partnerships aligned with operational demand.

Governance & Performance Management

• Define, implement, and enforce SLAs covering service quality, timeliness, hygiene, safety, and customer experience.
• Maintain vendor scorecards and conduct quarterly business and performance reviews.
• Drive continuous improvement through corrective actions and incentive/penalty frameworks.

Compliance, Safety & Risk Management

• Ensure all partners meet licensing, permit, GST, insurance, and applicable regulatory requirements.
• Oversee compliance with aviation, transport, and state-level regulations where applicable.
• Lead site audits, safety checks, and incident response readiness.

Capacity Planning & Pricing

• Manage seasonal and event-based capacity planning aligned with demand cycles.
• Enable dynamic pricing structures in line with operational peaks, festivals, and pilgrimage schedules.
• Ensure optimal utilization and cost efficiency across partner networks.

Financial Controls & Reconciliation

• Ensure accurate e-invoicing, timely reconciliations (T+5), and closure of commercial disputes.
• Manage bonus, penalty, and incentive mechanisms linked to partner performance.
• Coordinate closely with finance teams to maintain fiscal discipline.

Systems & Digital Enablement

• Drive adoption of vendor portals for inventory, rates, blackout dates, document management, and digital KYC.
• Maintain high-quality partner content including photos, amenities, and service descriptions.
• Ensure consistent use of CRM, ticketing, and audit tools across partner operations.

Stakeholder Management

• Liaise with external authorities, boards, and insurance partners.
• Collaborate with internal teams including Operations, PMO, Finance, Legal, and Customer Support to ensure seamless execution.
• Act as the central point of contact for alliance-related escalations and coordination.

Must-Have Skills & Tools

• Strong expertise in partner contracting, negotiations, and SLA design.
• Experience creating operational playbooks and governance frameworks.
• Solid understanding of regulatory and compliance requirements.
• Advanced proficiency in Excel/Google Sheets; basic SQL knowledge is a plus.
• Hands-on experience with CRM/Vendor Management systems (e.g., Zoho, Salesforce).
• Familiarity with e-sign tools, document management platforms (Drive/SharePoint), ticketing systems (Freshdesk/Zendesk), audit tools (SafetyCulture/iAuditor), and mapping tools.

Skills

Partnership Development · Strategic Alliances · Vendor Management · Contract Negotiation · SLA Governance · Compliance Management · Capacity Planning · Business Alliances