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| Job Title : | Patient Calling |
| Qualification : | Undergraduates and Any Graduate |
| Relevant Experience : | 1 – 3 Years |
| Must Have Skills : | 1.Excellent verbal communication skills in English 2.Strong customer service and active listening skills 3.Empathy, patience, and a professional telephone etiquette 4.Basic knowledge of healthcare terminology and medical processes 5.Familiarity with CRM tools, call logging systems, or hospital information systems (HIS) 6.Ability to handle sensitive information with confidentiality and discretion |
| Good Have Skills : | Experience in call center/BPO, healthcare calling, or patient coordination roles |
| Roles and Responsibilities : | 1.Make outbound calls to patients 2.Appointment confirmations or rescheduling 3.Treatment or consultation reminders 4.Post-treatment or post-discharge follow-ups 5.Health checkup package promotions 6.Answer inbound queries related to appointments, services, or other patient needs 7.Document patient responses and update information in the CRM or HIS systems 8.Coordinate with doctors, nurses, and front-desk staff to ensure seamless patient experience 9.Handle patient grievances or concerns with empathy and escalate to appropriate teams when necessary 10.Ensure 100% adherence to calling scripts, compliance, and quality standards |
| Location : | Bangalore |
| CTC Range : | 3.5 – 4.2 LPA (Lakhs Per Annum) |
| Notice Period : | Immediate |
| Mode of Interview : | Virtual |
| Shift Timing : | Night Shift |
| Mode of Work : | Work From Office |
Black & White
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find indivi...
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