Patient Coordinator

 Overview:

• Coordinate
  patients as contact window from production
  start
  

○Fixing the appointments and schedule with patients

○Call patients before the accommodation day to verify the appointment

○Communication with patients/visitors directly by referring inquiries

• Receptionist Operation
  

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department
appropriately.

●   Customer support operation

○ Answering the patient concern

○ Communication with the related department and obtaining solutions for a technical concern from the
patient.

○   Providing solutions and answers to patients in accordance with their questions. 

●   Customer success operation

○   Boosting lifetime customer value and annual recurring revenue.

○   Inspiring customer loyalty and retention.

○   Reducing churn

Requirements

• 
  Must have a Bachelor's Degree (any related
  course)
  
• 
  
  At
  Least 2 years of Customer Service Experience including
  management of payment 
  
  
• 
  Strong
  verbal and written communication skills &
  
  Self -motivated,
  self -disciplined
  


• 
  Available
  telecommunications system, familiarity with relevant
  software and tools for travel reservations and banking
  tasks is desirable
  
  
• 
  Strong
  IT skills and be proficient in using office productivity
  tools, including word processing, spreadsheets, and email
  systems
  
• 
  
  Experience
  in handling Receptionist tasks
  
  
• 
  Should
  be customer centered and possess
  professionalism
  
  
  
  and confidentiality
  
  
• 
  With
  experience, sales are a plus.