Patient Coordinator ( Customer relationship management - CRM Female)

This role is for one of the Weekday's clients

Salary range: Rs 250000 - Rs 550000 (ie INR 2.5-5.5 LPA)

Min Experience: 1 years

Location: Gurugram , Noida, Uttar Pradesh , Delhi / NCR 

JobType: full-time

We are looking for a dedicated and compassionate Patient Care Services Executive to join our clinic team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and positive experience from consultation to follow-up. You will play a vital role in maintaining high standards of patient satisfaction by addressing concerns, coordinating appointments, and supporting day-to-day clinic operations. This position requires a professional who is empathetic, organized, and capable of handling patient interactions with care and confidence.

Key Responsibilities

• Handle patient queries, concerns, and appointment requests in a professional and timely manner
• Coordinate effectively with doctors, therapists, and clinic staff to ensure seamless patient care
• Manage appointment scheduling, confirmations, rescheduling, and follow-ups
• Maintain accurate patient records and update CRM databases regularly
• Provide counseling and guidance regarding services and treatment processes
• Ensure high levels of patient satisfaction through proactive communication and support
• Assist in day-to-day clinic operations to maintain smooth workflow
• Follow up with patients post-consultation or treatment to ensure continued engagement

What Makes You a Great Fit

• 1–2 years of experience in patient care, healthcare coordination, or a related field
• Diploma or degree in any discipline
• Excellent communication and interpersonal skills
• Strong counseling abilities with a patient-first mindset
• Experience handling CRM databases and maintaining accurate records
• Ability to multitask and manage responsibilities efficiently
• Comfortable working in rotational shifts
• Professional, empathetic, and detail-oriented approach to patient interaction

Key Skills

Counselling, CRM Databases