Payments Service Delivery Leader

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

15 - 25%

Project Delivery Lead (Payments Domain/ IST Switch only preferred)

7-10 years

Chennai and Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team :

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

• Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.
• Responsible for the overall management of the team
• Responsible for the quality of service provided
• Owner of the Service Level Agreement
• Interface to customer management
• Point of escalation for support team, Customer and to FIS Senior Management
• Providing and/or facilitating technical and operational consultancy
• Management reporting
• Identify and understand the integration points of the solution including peripheral and external systems.
• Analysis management needs regarding use of integrated switch equipment, operations and processes including capacity planning and performance
• Provide recommendations for system changes and participate in the research process
• Support customer in the management of various environments on need basis
• Review customization requests from customer and compliance releases and decide whether it is a change request that would require additional resources under contract.
• To arrange for extended absence ( vacation) cover of any key staff in the program
• To ensure proper delivery in both the functional and technical areas
• To establish a proper communication channel with the back-up services of FIS core product and professional services organization
• To provide the necessary staff to ensure proper functioning of the support model
• Monitor BAU and SA activities for streamline and prioritizing the assignments
• Ensures system improvements are successfully implemented.
• Demonstrates an understanding of FIS systems and the financial services industry.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Conducts planning, analysis and forecasting activities to plan projects and tasks
• May provide leadership and/or guidance to other technical professionals.

What you bring:

• Overall 7+ years into Techno Functional Management, Service Delivery Leadership quality, Customer Support and Handling experience, Project Management and Payment Products knowledge.
• Knowledge on Service Delivery model and it’s service levels management
• Knowledge on Payment Switch Background ( IST/Switch or any Switch applications )
• Hands on with customer direct service
• Hands on with VISA and Mastercard certification
• Knowledge and awareness in PCI/PADSS standards
• Knowledge on Wallet Token based transaction and it's LCM
• Settlement process with international and Domestic schemes
• Payment Gateway knowledge
• Strong analytical skills
• Organizational and time management skills required (ability to juggle multiple priorities at a time)

What we offer you :

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
• Great workspaces with dedicated and motivated colleagues.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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