Payroll Operations & Client Support Specialist

Role Summary

We are looking for a client -facing Payroll Operations & Client Support Specialist to manage payroll support, operational reporting, issue resolution, and post -go -live client support activities. The ideal candidate should possess strong payroll operations knowledge, analytical skills, stakeholder management capability, and the ability to independently manage operational scenarios in a fast -paced environment.

Key Responsibilities

• Handle client -facing payroll and operational support activities
  
• Manage payroll queries, escalations, issue resolution, and follow -ups
  
• Troubleshoot operational and system -related issues independently
  
• Participate in client calls, governance meetings, and status reviews
  
• Prepare operational reports, dashboards, reconciliations, and validations
  
• Analyze payroll data for discrepancies and process improvements
  
• Coordinate with payroll, implementation, tax, and support teams
  
• Ensure SLA/TAT adherence with proactive client communication
  
• Support onboarding, implementation transition, and post -go -live stabilization
  
• Maintain SOPs, trackers, process documentation, and reporting standards
  

Desired Skill Sets (Important)

• Strong experience in US Payroll Operations / HR Operations / Client Support
  
• Excellent client communication & stakeholder management skills
  
• Strong analytical thinking & troubleshooting capability
  
• Advanced Excel expertise:
  • Pivot Tables
    
  • VLOOKUP/XLOOKUP
    
  • Formulas & Reconciliation
    
  • Data Validation & Reporting
    
• Ability to independently manage escalations and operational scenarios
  
• Experience handling dashboards, trackers, and operational reporting
  
• Quick learner with strong process absorption capability
  
• Exposure to payroll platforms preferred:
  • Worklio
    
  • PrismHR
    
  • iSolved
    
  • ADP
    
  • Workday or similar systems
    

Requirements

Benefits